Business Operations Analyst Order Management

1 day, 1 hour ago
Full-time
Mid Level
Operations
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Review, update, analyze, and correct closed/won Salesforce opportunities daily.
  • Own the order form execution process for Americas-based deals and support the deal desk.
  • Process final order documents for execution and update Salesforce records within 24 hours.
  • Support Salesforce operations including opportunity auditing, contract documentation, and CPQ data management.
  • Ensure revenue documentation is obtained and attached for all closed/won opportunities.
  • Support customer provisioning to ensure correct products are delivered on time.
  • Analyze acquisitions and integrations for provisioning, CPQ/entitlement tracking, and order management.
  • Partner with internal stakeholders and the business application team on back-office and reporting improvements.
  • Support ad hoc operations projects and analysis as needed.
  • Maintain contract and subscription records for active customer accounts with accuracy and completeness.

Requirements

  • 4+ years of experience in business operations or financial analysis.
  • Experience with standard software tools such as Office, Google Suite, and Salesforce.
  • Expert-level Microsoft Excel skills.
  • Proficient Salesforce user experience.
  • Proficient with Google Mail and Google Drive.
  • Strong analytical and quantitative skills with high attention to detail.
  • Ability to communicate effectively across all organizational levels.
  • Ability to work proactively with minimal oversight.
  • Hands-on approach and willingness to support projects of any scope.
  • Ability to research unknown accounts using context clues and online information.
  • Ability to work on repetitive tasks for long periods without compromising quality.
  • Experience working with employees based in the US (preferred).

Benefits

  • Two company-wide paid Global Wellness Days each year.
  • Paid birthday time off.
  • 40 hours of paid Volunteer Time Off annually.
  • 24/7 confidential Employee Assistance Program support.
  • Business travel protection through Zurich Travel Assist.
  • Generous employee referral bonus program.
  • Competitive location-specific benefits, including medical, dental, retirement/pension, and life or accident protection.

Interested in this position?

Apply directly on the company website

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