RemoteLeaf Logo
Log in Sign up

Quality Improvement Lead

1 hour, 15 minutes ago
United States
Full-time
Mid Level
Data Analyst
Data Science and Analytics
Apply Now
Included Health

Included Health

Included Health is a healthcare company that provides cost-saving solutions for employers and health plans. They offer virtual care and navigation services, connecting millions with board-certified doctors and specialists for comprehensive and convenie...

Insurance
1K-5K
$106M raised
View All Jobs 27

Description

  • Serve as a point of contact for clients and manage client email communication with timely, professional responses.
  • Analyze escalation trends and member satisfaction data to identify process improvement opportunities.
  • Partner with Operations Transformation teams on implementation planning, remediations, and carrier transitions.
  • Conduct QA and escalation trend analysis and recommend interventions based on findings.
  • Attend workforce management meetings to align on staffing and service delivery adjustments.
  • Support performance management decisions by providing data-driven insights and recommendations.
  • Facilitate weekly quality and coaching meetings to share insights and opportunities for improvement.
  • Develop and manage reports on team and pod performance, member satisfaction, and service excellence.
  • Investigate quality issues, risks, and member feedback trends and track corrective action plans.
  • Support audit remediation, compliance-related quality improvement activities, and cross-functional initiatives.

Requirements

  • 3+ years of experience in service quality improvement, healthcare operations, or related fields.
  • 2+ years of experience creating reports, dashboards, and visualizations to drive performance improvement.
  • Bachelor's degree required.
  • CPHQ certification or IHI certification preferred.
  • Experience in quality improvement frameworks such as Lean or Six Sigma.
  • Experience with root cause analysis and process optimization.
  • Ability to interpret data, test hypotheses, and measure outcomes.
  • Strong virtual meeting facilitation, organizational, and communication skills.
  • Proficiency in Google Apps and Mac OS.
  • Experience in healthcare settings required; knowledge of member experience metrics is a plus.
  • Ability to work quickly in a dynamic, fast-paced environment while managing multiple priorities.

Benefits

  • Salary range of $86,410.00 - $113,112.00 per year.
  • Remote-first culture.
  • 401(k) savings plan through Fidelity.
  • Comprehensive medical, vision, and dental coverage, including disability insurance.
  • Paid Time Off (PTO) and Discretionary Time Off (DTO).
  • 12 weeks of 100% paid parental leave.
  • Family building and compassionate leave, including fertility coverage and surrogacy/adoption support.
  • Work-from-home reimbursement for home office collaboration needs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

EQT

Data Analyst III/Sr

EQT 251-1K Gas Utilities

EQT is hiring a Data Analyst III/Sr to develop and support business intelligence and analytics solutions that turn raw data into decision-ready insights for cross-functional stakeholders.

United States Full-time Senior Data Analyst
Databricks GitHub Power BI Python R Salesforce SQL
30 minutes ago
Aledade

Quality Reporting Specialist

Aledade 1K-5K Health Care Providers & Services

Aledade PBC is hiring a Quality Reporting Specialist to support Medicare Advantage and commercial contract quality reporting by reviewing records, closing HEDIS measure gaps, and helping practices and ACOs earn credit for care delivered.

United States Full-time Junior Data Analyst
1 hour ago
Minted

Supply Chain Specialist, Wholesale (In-Store Operations)

Minted 251-1K Professional Services

Minted is seeking a Supply Chain Specialist to support its Wholesale Supply Chain team by managing in-store merchandising operations, inventory coordination, and performance reporting for greeting card programs.

United States Full-time Junior Operations Analyst Operations Specialist
$53k-$76k
1 hour, 15 minutes ago
Arcadia

Senior / Lead Analyst, Customer Insights

Arcadia 251-1K IT Services

Arcadia is hiring Senior or Lead Analysts to deliver analytics work across healthcare customer engagements and productized analytics engines that improve population health, reduce costs, and support better care decisions.

United States Full-time Senior Data Analyst
$125k-$170k
AWS Confluence dbt JIRA Machine Learning Python SQL
1 hour, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers