Service Center Coordinator

43 minutes ago
Full-time
Junior
Customer and Technical Support
Corvias

Corvias

Corvias, established in 1998, is a trusted public-private partner specializing in providing creative, sustainable, and long-term solutions for state and local governments, the military, and higher education institutions. With a focus on infrastructure ...

Construction & Engineering
251-1K
Founded 1998

Description

  • Enter, track, and maintain accurate work orders, service requests, customer interactions, and related documentation in property management software.
  • Prioritize work orders according to standard operating procedures and maintenance programs.
  • Coordinate planned service visits among residents, contractors, and maintenance teams, following up to ensure timely completion.
  • Build effective working relationships with residents, vendors, and internal stakeholders.
  • Create purchase orders, link them to work orders, and ensure completed orders are accurately received in the system.
  • Review open, closed, and cancelled work order reports and correct records in accordance with policy.
  • Escalate unresolved concerns to the Regional Service Coordinator.
  • Support maintenance productivity, customer satisfaction, and service response-time goals.
  • Maintain professional communication and uphold Corvias’s mission, values, and business standards.

Requirements

  • 2+ years of relevant experience in property management and/or facilities operations, including customer service and residential maintenance knowledge.
  • Knowledge of the invoice processing cycle, including purchase order creation, invoice matching, and payment processing.
  • Excellent written and verbal communication skills across phone, email, and resident portal channels.
  • Experience using property management software throughout the work order lifecycle.
  • Computer proficiency with word processing, spreadsheet, and database software.
  • Strong organizational, time-management, detail orientation, and process adherence skills.
  • Ability to work independently, manage competing priorities, and remain productive in a remote team environment.
  • Customer-focused interpersonal skills and the ability to engage professionally with residents from diverse backgrounds.
  • Proactive problem-solving and decision-making skills, with willingness to seek guidance when needed.
  • Must live within reasonable driving distance of one of Corvias’s seven specified military housing bases.

Benefits

  • Estimated pay of $20.00–$25.00 per hour, depending on experience, qualifications, skills, and location.
  • Remote work arrangement.
  • Choice of two medical, dental, and vision plans.
  • 401(k) with immediate 100% vesting and up to a 4% company match.
  • Generous paid time off, 12 paid holidays, and paid volunteer time.
  • Company-paid life, AD&D, short-term disability, and long-term disability coverage.
  • Parental leave, military leave, flexible spending accounts, and an employee assistance program.
  • Tuition reimbursement for professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

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