Test Support Operations Associate - English & French

1 hour, 43 minutes ago
Full-time
Entry Level
Customer and Technical Support
Acuity Insights

Acuity Insights

Acuity Insights is a company that offers holistic solutions for academic programs and learners in higher education. They provide products like Casper and One45 to help select better students based on people skills. Acuity Insights also offers services ...

Diversified Consumer Services
51-250
$2M raised

Description

  • Prepare, monitor, and complete Casper test cycles, including post-test follow-up.
  • Investigate and resolve operational issues, escalating matters when appropriate.
  • Support applicant retakes and other testing-related needs.
  • Coordinate with Operations, Customer Success, Product, and Engineering teams.
  • Identify recurring problems and improve processes for clarity, efficiency, and reliability.
  • Maintain accurate, useful operational documentation.
  • Learn and support additional assessment experiences as they become available.
  • Use AI and other tools thoughtfully to improve recurring work.
  • Provide dependable execution and support during busy testing periods.

Requirements

  • Professional fluency in English and French.
  • Experience in customer support, operations, administration, education, hospitality, events, or a comparable environment is helpful.
  • Strong organization, reliability, follow-through, and ability to manage competing priorities.
  • Effective problem-solving skills and judgment about when to seek assistance or escalate.
  • High attention to detail and ability to identify incomplete or inconsistent information.
  • Clear, thoughtful written and verbal communication skills.
  • Comfort working calmly under pressure and during busy test cycles.
  • Curiosity, willingness to learn, receptiveness to feedback, and collaborative working style.
  • Comfort using or developing proficiency with AI tools to organize information, solve problems, and streamline repetitive work.
  • Canadian residency and valid authorization to work in Canada.

Benefits

  • $60,000–$70,000 CAD starting salary range.
  • $3,000 annual learning and development budget.
  • Employee stock options.
  • Fully remote work within Canada, with up to six weeks per year working internationally.
  • Self-directed vacation, monthly Acuity Days, and a two-week company-wide December closure.
  • Health benefits for employees and dependents from day one.
  • 2% GRSP matching program.
  • 16-week parental leave top-up beyond EI for all parents.

Interested in this position?

Apply directly on the company website

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