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Client Onboarding Specialist

4 weeks ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Active Directory
Apply Now
CodeForce

CodeForce

We specialize in custom software development, AI-driven solutions, and digital transformation to help companies stay ahead in the tech landscape

information technology & services
11-50
View All Jobs 6

Description

  • Manage the end-to-end onboarding process for new clients.
  • Conduct onboarding sessions and deliver technical training to customers.
  • Configure, deploy, and support IT systems, software, and services.
  • Provide Level 1 and Level 2 technical support to clients.
  • Troubleshoot hardware, software, network, and application-related issues.
  • Assist clients with account setup, system integrations, and user provisioning.
  • Coordinate with internal technical teams to resolve escalated issues.
  • Create and maintain onboarding documentation, knowledge base articles, and SOPs.
  • Monitor onboarding progress and ensure successful client adoption.
  • Maintain high customer satisfaction through effective communication and timely issue resolution.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • 2+ years of experience in Technical Support, Helpdesk Support, IT Services, or a similar role.
  • Strong understanding of Windows, Microsoft 365, networking fundamentals, and cloud-based applications.
  • Experience supporting end-users in a managed services (MSP) or IT services environment.
  • Excellent troubleshooting and problem-solving skills.
  • Strong verbal and written communication skills in English.
  • Ability to manage multiple onboarding projects simultaneously.
  • Experience with ticketing systems and CRM platforms.
  • Experience with VoIP systems and troubleshooting preferred.
  • Familiarity with Active Directory, Azure AD, Microsoft 365 Administration, and remote support tools preferred.
  • Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certifications are a plus.

Benefits

  • Market competitive salary based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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