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Provider Success Manager - Knoxville, Tennessee

3 hours, 28 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 45

Description

  • Serve as the primary point of contact for provider partners and build trusted, consultative relationships.
  • Drive adoption of Counterpart Assistant across primary care practices and support provider onboarding and training.
  • Partner with the go-to-market team to establish effective in-office workflows for clinical and non-clinical staff.
  • Manage a portfolio of provider partnerships and ensure practices maximize platform usage and retention.
  • Create and oversee structured engagement plans to support provider success in value-based care.
  • Analyze provider performance metrics, identify trends, risks, and opportunities, and recommend interventions.
  • Influence adoption of best practices across different primary care practice types.
  • Collaborate with sales, product, and operations teams to incorporate provider feedback and market trends.
  • Present and demonstrate the platform to providers and support ongoing customer success.
  • Travel to practice sites regularly to support relationships and adoption efforts.

Requirements

  • 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Strong track record of driving provider adoption and retention.
  • Proven ability to build collaborative relationships with clinicians and staff to drive operational change.
  • Ability to translate operational data into actionable performance metrics and scorecards.
  • Deep understanding of primary care and/or ambulatory care workflows.
  • Experience implementing, improving, or changing clinical process workflows.
  • Knowledge of EHRs, ideally in a primary care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
  • Willingness to travel up to 75% of the time.
  • Must reside in Knox County and be willing to travel to practices up to 5 days a week.
  • Understanding of value-based care models, population health, or quality improvement is preferred.
  • Experience implementing value-based care tools and technology products in primary care is preferred.
  • Understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS is preferred.

Benefits

  • Competitive base salary of $129,000 to $150,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan with discounted equity.
  • Performance-based bonus program and 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Remote-first culture with flexibility to collaborate from any location.
  • Flexible time off, plus No-Meeting Fridays and monthly company holidays.
  • Access to mental health resources.
  • Learning programs, mentorship, and professional development funding.
  • Reimbursement for office setup expenses and a monthly cell phone and internet stipend.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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