Onboarding Coach - NORAM

8 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Facilitate client onboarding, training, and ongoing support through video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define customer success, demonstrate return on investment, and support retention.
  • Build strong client relationships that encourage loyalty and product adoption.
  • Develop expertise in Cloudbeds products and customer needs.
  • Create and update training materials and stay informed about system changes.
  • Record customer activities in Salesforce and share feedback and product improvement insights.
  • Manage multiple client accounts or projects while empowering customers to become self-sufficient.

Requirements

  • At least 2 years of experience in relevant customer-facing industry roles.
  • More than 1 year of hospitality experience, such as Front Desk or Revenue Manager roles.
  • Strong written and verbal communication skills, including the ability to explain products clearly.
  • Customer-focused, empathetic approach to client interactions.
  • Strong organizational, proactive, and multitasking skills.
  • Ability to synthesize customer feedback and share insights across internal teams.
  • Ability to communicate product opportunities and customer needs across departments.
  • Experience supporting clients through onboarding, training, troubleshooting, or account management.
  • Experience with Salesforce is relevant to the role.

Benefits

  • Annual compensation of $55,000–$77,000 USD for US-based candidates, depending on skills and experience.
  • Remote-first, remote-always work environment.
  • Paid time off in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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