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Account Manager

1 month, 1 week ago
Europe
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Machine Learning
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 16

Description

  • Define customer success outcomes and guide clients toward achieving them.
  • Serve as the primary contact for Cloudbeds-related questions, coordinating urgent support escalations.
  • Identify upsell opportunities, support package growth, and implement proactive churn-reduction strategies.
  • Use a consultative approach to increase product engagement and customer retention.
  • Analyze customer data to improve utilization and engagement.
  • Manage strategic customer escalations and resolve complaints or concerns.
  • Recommend products and services based on customer needs and business objectives.
  • Gather customer feedback and requirements for future software releases.
  • Maintain knowledge of product updates through training materials.
  • Act as a strategic partner by applying hospitality industry knowledge and current market trends to optimize product performance.

Requirements

  • Exceptional communication and relationship-building skills.
  • Ability to understand customer concerns, troubleshoot issues, and provide effective recommendations.
  • Ability to present, influence, and communicate credibly at all organizational levels.
  • Ability to synthesize customer needs, feedback, concerns, and opportunities for internal teams.
  • Proven ability to manage multiple projects with strong attention to detail.
  • Excellent listening, negotiation, presentation, time-management, and project-management skills.
  • Self-motivated and comfortable working in a results-driven, hyper-growth environment.
  • Integrity, reliability, maturity, and a natural ability to build relationships.
  • Knowledge of the hospitality industry and its trends, strategies, and best practices.
  • Experience managing accounts in the European hospitality market is a significant plus.

Benefits

  • Fully remote, remote-first work environment.
  • Paid time off in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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