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Associate Director of Operations

4 hours, 17 minutes ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
Digital Marketing
Apply Now
Clients Blackbox

Clients Blackbox

Clients Blackbox is a direct response marketing company specializing in helping financial advisors and insurance agents sell fixed indexed annuities (FIAs) to get more clients online. Their strategy targets individuals aged 55-75 for retirement plannin...

Professional Services
1-10
Founded 2021
View All Jobs 9

Description

  • Own monthly leadership sync meetings with clients to align on goals, gather feedback, and address strategic concerns.
  • Serve as the senior client touchpoint and manage escalation and feedback without disrupting day-to-day account relationships.
  • Monitor client performance against cost per qualified appointment, show rate, close rate, and ROI targets.
  • Identify at-risk accounts early and develop intervention strategies to reduce churn.
  • Manage, coach, and hold paid media strategists and media buyers accountable for campaign performance.
  • Run weekly team meetings to review results, share best practices, and resolve challenges.
  • Collaborate with the project management function overseeing creative production.
  • Own client retention, satisfaction, reporting cadence, and overall performance metrics across accounts.
  • Deliver bi-weekly client reports at least 24 hours before scheduled calls and track budget pacing and campaign metrics.
  • Document, systematize, and improve operational processes, training materials, and onboarding resources.

Requirements

  • 5+ years of experience in paid media, digital marketing, or agency operations.
  • 2+ years of experience managing client relationships at an agency or in a client-facing role.
  • Proven track record of improving client retention and satisfaction.
  • Experience managing or mentoring team members.
  • Strong understanding of Meta advertising platforms.
  • Experience in financial services, especially with RIAs, wealth managers, or financial advisors, preferred.
  • Understanding of lead generation and appointment-setting campaigns, preferred.
  • Familiarity with video sales letter marketing methodology, preferred.
  • Exceptional communication skills with the ability to deliver both positive and difficult feedback clearly and empathetically.
  • Data-driven decision maker with the ability to translate metrics into actionable insights.
  • Detail-oriented, self-directed, and comfortable building processes from scratch.

Benefits

  • Paid time off including vacation, sick time, and public holidays.
  • Training and development support.
  • Work-from-home flexibility.
  • Flexible schedule.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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