Technical Customer Support Engineer - EMEA

2 hours, 58 minutes ago
Full-time
Mid Level
Customer and Technical Support
ClickHouse

ClickHouse

ClickHouse provides a fast open source column-oriented database management system that enables users to generate real-time analytical data reports through SQL queries, catering to the needs of industries requiring efficient data processing and analysis.

IT Services
51-250
Founded 2021
$300M raised

Description

  • Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
  • Deliver first-line technical support and professional responses within required SLAs across ticketing systems, email, Slack, chat, and phone.
  • Provide on-call coverage and handle a wide variety of customer issues in a global, distributed support environment.
  • Triage support tickets and assist with both pre-sales and post-sales customer activities.
  • Partner with Go To Market teams on deeply technical proof-of-concept work.
  • Develop reusable solutions and technical content for documentation, knowledge base articles, blogs, meetups, webinars, and training.
  • Work closely with Support Services, Engineering, Product Management, and Go to Market teams to define user and customer needs.
  • Mentor and train colleagues, users, and customers by sharing technical knowledge.
  • Build strong, trusted relationships with colleagues, customers, and partners.
  • Suggest improvements to support processes and operations at ClickHouse.

Requirements

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • Previous experience in a technical role such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • Availability to support a 24x7 global support schedule in a distributed environment.
  • Strong written and verbal English and French communication skills.
  • Ability to work fully remote with reliable connectivity.
  • A teamwork-oriented mindset with empathy, global engagement, and a problem-solving approach.
  • Self-driven, curious, and eager to continuously learn and grow.
  • Experience with ClickHouse (preferred).
  • Experience with open-source software and OSS communities as a user, contributor, or member (preferred).
  • Experience with Azure, GCP, or AWS, and data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).

Benefits

  • Competitive compensation with location-based salary ranges and potential premium market pay in certain areas.
  • Employer contributions toward healthcare.
  • Equity in the company through stock options for new team members.
  • Flexible time off, with generous entitlement in many countries.
  • $500 home office setup support for remote employees.
  • Remote-friendly, globally distributed work environment operating in more than 20 countries.
  • Opportunities to attend company-wide global gatherings and offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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