Technical Support Engineer

1 hour, 44 minutes ago
Mid Level
Customer and Technical Support
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960

Description

  • Provide Level 2 technical support for Windows, macOS, and Linux systems.
  • Resolve day-to-day hardware, software, operating system, and enterprise application issues.
  • Support senior-level users with professionalism and discretion through desk-side and remote troubleshooting.
  • Manage device provisioning, deployment, and troubleshooting using Windows Autopilot.
  • Handle onboarding and offboarding activities for laptops, access, and peripherals.
  • Log, track, and resolve incidents and service requests in ServiceNow.
  • Maintain timely ticket updates, SLA adherence, and accurate documentation.
  • Participate in problem management and root cause analysis when needed.
  • Coordinate with global IT teams, vendors, and internal stakeholders.
  • Support A/V systems, meeting rooms, and conferencing tools when required.

Requirements

  • Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
  • 3-5 years of hands-on experience troubleshooting Windows, macOS, and Linux systems.
  • Strong hands-on experience with ServiceNow, including Incident, Request, Change, and Asset modules.
  • Experience with Windows Autopilot and device lifecycle management.
  • Knowledge of networking basics, including Wi-Fi, VPN, DNS, printers, and peripherals.
  • Familiarity with endpoint security and enterprise IT environments.
  • Ability to work in a fast-paced, high-visibility environment.
  • Experience supporting Microsoft Teams, video calls, and collaboration tools is an added advantage.
  • Experience supporting audio/video systems, meeting rooms, or executive events is an added advantage.

Interested in this position?

Apply directly on the company website

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