Customer Support Specialist

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
ClearCapital.com,

ClearCapital.com,

Clear Capital is a real estate valuation technology company that provides valuation services, data and analytics tools, and a full suite of appraisal services. They offer intelligent valuation solutions for properties nationwide, serving the mortgage a...

Real Estate
1-10

Description

  • Foster positive customer relationships through day-to-day interaction.
  • Respond to high-priority voice and email requests.
  • Provide status updates on customer orders.
  • Support customer implementation activities.
  • Correct products returned by customers.
  • Facilitate order completion.
  • Work with other departments to process workflow and meet customer needs.

Requirements

  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel and the ability to manipulate large spreadsheets of data.
  • Demonstrated strong work ethic.
  • Ability to identify patterns and trends and proactively implement changes as needed.
  • Ability to work in a team to handle daily volume and spikes in volume.
  • Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects.
  • Quality Assurance experience is a plus.
  • Prior customer service experience is a plus.
  • Experience working on Commercial and/or Quality Assurance teams is a plus.
  • Ability to work overtime when needed.

Benefits

  • Base salary of $20.00 to $28.00 per hour, depending on location, experience, and qualifications.
  • Company profit-sharing bonus program, communication stipends, and referral bonuses.
  • Medical, dental, and company-paid vision insurance.
  • 401(k) retirement plan with employer match.
  • Paid time off and paid holidays.
  • Employee assistance and wellness programs, including virtual primary care and virtual mental health resources.
  • Company-paid short-term disability coverage and optional supplemental insurance coverage.
  • Career and skill development resources.

Interested in this position?

Apply directly on the company website

Apply Now

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