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Customer Success Manager - MLS

1 month, 3 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Content Marketing
Apply Now
ClearCapital.com,

ClearCapital.com,

Clear Capital is a real estate valuation technology company that provides valuation services, data and analytics tools, and a full suite of appraisal services. They offer intelligent valuation solutions for properties nationwide, serving the mortgage a...

Real Estate
1-10
View All Jobs 9

Description

  • Build and maintain strong, senior-level relationships with MLS leadership to understand goals and align CubiCasa’s value proposition with member needs.
  • Develop and execute tailored growth strategies to increase paid product adoption and expand CubiCasa’s market presence within each partner’s territory.
  • Serve as the internal “Voice of the Partner” by collaborating cross-functionally with Product, Sales, and Marketing to influence the company roadmap and priorities.
  • Own the onboarding and implementation experience for new partners, establishing clear KPIs and success milestones.
  • Monitor account health scores, customer sentiment, and usage trends to proactively reduce churn and retain revenue.
  • Manage day-to-day operations, growth, and overall success of MLS, real estate brokerage, and affiliated promotional partnerships.
  • Partner with Marketing to create monthly marketing content, promotional materials, and partner-specific strategies.
  • Host live and recorded webinars and customer training sessions (Zoom/Google Meet) and lead monthly and quarterly business reviews with key partners.
  • Develop and share monthly customer performance reports to track partnership growth, product adoption, and revenue trends, and use insights to guide strategic conversations.
  • Identify underperforming partnerships, propose and implement action plans or marketing adjustments, and represent CubiCasa at industry events to gather feedback and strengthen relationships.

Requirements

  • Customer relationship management experience is required.
  • Self-motivated professional with demonstrated ownership and the ability to move opportunities forward.
  • Willingness to travel as needed to build and maintain partner relationships.
  • Strong project management skills and excellent organizational abilities.
  • Enthusiastic, clear, and effective verbal and written communication style.
  • Proven ability to build effective relationships with internal stakeholders and external customers.
  • Creative problem-solver who can clear roadblocks and prioritize competing demands with focus and urgency.
  • Comfort presenting product value, leading training/webinars, and tailoring messaging to customer use cases.
  • Residency in one of the following U.S. states is required: Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington, Missouri, Virginia, or Mississippi.

Benefits

  • Base salary range $69,000–$92,400 (dependent on location, experience, and qualifications).
  • Inclusive benefits package with customizable medical, dental, and vision plans for you and your dependents.
  • 401(k) plans.
  • Remote (U.S.) role with company culture that values quality of work; company-supported ambassador groups focused on diversity and philanthropy.
  • Learning and development programs to support career and personal growth.
  • Opportunities to represent the company at industry events and engage in external partner-facing activities.

Interested in this position?

Apply directly on the company website

Apply Now

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