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Technical Account Manager

2 months, 2 weeks ago
United States, Canada
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Salesforce
Apply Now
Clariti

Clariti

Clariti provides cloud-based government permitting and licensing software that streamlines operations, cuts processing times by 75%, and ensures remarkable results in digital transformation and regulatory compliance.

Internet Software & Services
51-250
Founded 1985
$1M raised
View All Jobs 5

Description

  • Own the technical support experience and delivery outcomes across assigned customer accounts.
  • Partner with Support, Engineering, Services, Product, and the Customer Success Manager to drive issue resolution and account coordination.
  • Manage escalations, providing senior technical judgment, customer-facing communication, and closure on high-impact issues.
  • Run recurring technical cadences with customers, including support reviews and services checkpoints.
  • Facilitate internal cross-functional meetings to track commitments, risks, and progress on customer workstreams.
  • Translate customer needs into internal requests and internal updates into customer-ready communication.
  • Provide proactive updates on releases, roadmap changes, risks, and other product-related impacts.
  • Lead release impact assessments and adoption planning conversations with customer technical teams.
  • Maintain documentation on support history, open issues, technical objectives, and engagement plans.
  • Report on support health, SLA performance, and service consumption to customers and internal leadership.

Requirements

  • 5–7+ years of experience in Technical Account Management, Support Engineering, Implementation, Solutions Engineering, or a similar customer-facing technical role.
  • 3+ years of experience supporting an enterprise SaaS platform with complex, highly configured customer environments.
  • Experience owning customer communication in enterprise support or services engagements, including escalation management, status reporting, and executive-level updates.
  • Background with support tooling such as ticketing systems, SLAs, and incident management.
  • Familiarity with SaaS environments and release/change management best practices.
  • Strong technical fluency with the ability to troubleshoot directly or coordinate troubleshooting across teams.
  • Excellent written and verbal communication skills with both technical and non-technical stakeholders.
  • Strong program management and organizational skills, with the ability to manage multiple accounts, priorities, and timelines simultaneously.
  • Background in government technology, permitting, or public sector SaaS is preferred.
  • Hands-on Salesforce experience, especially in an OEM, ISV, or Service Cloud support setting, is preferred.
  • Successful candidates must complete comprehensive background checks before joining.
  • The role is remote, but occasional travel for in-person company-wide or departmental meetings is required, typically 1–2 times per year.

Benefits

  • Base salary range of $75,000–$90,000 CAD, depending on skills, experience, and qualifications.
  • Competitive compensation packages.
  • Well-deserved time off.
  • Benefits to support employees and their families’ health.
  • Remote work environment.
  • Occasional in-person company-wide or departmental travel only 1–2 times per year.
  • Accommodations are available during the application and hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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