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Principal Implementation Consultant

10 hours, 29 minutes ago
Canada
Full-time
Lead
Implementation Consultant
Customer and Technical Support
Salesforce
Apply Now
Clariti

Clariti

Clariti provides cloud-based government permitting and licensing software that streamlines operations, cuts processing times by 75%, and ensures remarkable results in digital transformation and regulatory compliance.

Internet Software & Services
51-250
Founded 1985
$1M raised
View All Jobs 5

Description

  • Lead the full implementation lifecycle for Clariti’s most complex customer deployments from discovery through go-live and post-launch support.
  • Translate complex customer requirements into practical, scalable configuration solutions and communicate trade-offs clearly.
  • Set and uphold quality standards across configuration, documentation, and test plans.
  • Anticipate implementation risks, diagnose root causes, and drive issue resolution with minimal customer disruption.
  • Manage implementation workplans, milestones, and customer-facing deliverables across concurrent projects.
  • Delegate work effectively to intermediate implementation consultants and ensure balanced, high-quality deliverables.
  • Serve as the primary functional point of contact for customer project teams throughout implementation.
  • Facilitate working sessions, workshops, and check-ins to guide configuration decisions, workflow design, and change readiness.
  • Document implementation decisions, configurations, and lessons learned for reuse by the PS team.
  • Contribute to the refinement of implementation methodology, templates, toolkits, and knowledge assets.

Requirements

  • 12+ years of hands-on experience implementing enterprise software in a SaaS, professional services, or government technology environment.
  • Demonstrated track record of independently owning and delivering complex, multi-workstream implementations from discovery through go-live.
  • Deep familiarity with the full implementation lifecycle, including requirements gathering, solution design, configuration, testing, training, and post-launch support.
  • Experience working directly with government or public sector customers strongly preferred.
  • Strong configuration and solution design skills.
  • Experience in ambiguous environments and the ability to define structure where it does not exist.
  • Ability to travel within the United States and Canada approximately 30–40%.
  • Experience with Salesforce-based platforms or GovTech/civic technology ecosystems is a plus.
  • Familiarity with permitting, licensing, or government service business processes is preferred.
  • Background in business process mapping, workflow design, organizational change management, or applying AI tools to improve delivery is a plus.

Benefits

  • Base salary range of $140,000–$195,000 CAD.
  • Competitive compensation package.
  • Well-deserved time off.
  • Benefits to keep you and your family healthy.
  • Remote work with occasional travel for in-person meetings, typically 1–2 times per year.
  • Accommodation support during the hiring process if needed.

Interested in this position?

Apply directly on the company website

Apply Now

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