Service Consultant

20 hours, 38 minutes ago
Full-time
Mid Level
Project and Program Management
Firstup

Firstup

Firstup offers an intelligent communication platform designed to engage employees throughout their entire employment journey, providing insights that help organizations support, promote, and retain their workforce effectively.

Professional Services
251-1K
Founded 2008
$47M raised

Description

  • Assess customer requirements and business goals, then translate them into implementation plans and configuration recommendations.
  • Lead customers through end-to-end onboarding, implementation, customization, and launch activities.
  • Coordinate timelines, milestones, dependencies, responsibilities, risks, and stakeholders across multiple implementations.
  • Serve as the primary customer contact, communicating progress, next steps, risks, and outstanding actions.
  • Configure the Firstup platform, authentication methods, HRIS integrations, and other system connections.
  • Troubleshoot authentication, data integration, email delivery, mobile app, and other technical issues.
  • Create implementation documentation, project plans, guides, and training materials.
  • Lead customer working sessions, testing, training, launch-readiness assessments, and transition to ongoing customer management.
  • Share implementation best practices internally and collaborate across teams to advocate for customer needs and improve processes.

Requirements

  • Bachelor’s degree in a technology-related or relevant field, or equivalent experience.
  • 3+ years of experience in a client-facing role such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, or Solutions Engineer.
  • Experience working with Enterprise SaaS applications at an organization with $100M+ ARR.
  • Experience managing customer implementations, onboarding programs, or complex projects from kickoff through launch.
  • Strong project management and organizational skills, including management of timelines, milestones, dependencies, risks, and multiple projects.
  • Familiarity with APIs, authentication, technical integrations, and data privacy regulations such as GDPR and CCPA.
  • Strong verbal and written communication skills, including explaining technical concepts to nontechnical audiences.
  • Strong customer, stakeholder management, problem-solving, and cross-functional collaboration skills.
  • Self-motivated, proactive, detail-oriented, customer-focused, and service-oriented.
  • Ability to travel up to 25%.

Interested in this position?

Apply directly on the company website

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