RemoteLeaf Logo
Log in Sign up

Customer Success Manager

2 days, 19 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
ClaritasRx

ClaritasRx

Claritas Rx is a digital health venture specializing in optimizing pharma market access services through advanced machine learning algorithms. They provide innovative intervention tactics, predictive analytics, and patient-level data integration to imp...

Pharmaceuticals
51-250
Founded 2011
View All Jobs 8

Description

  • Serve as the primary point of accountability for customer success, value realization, and long-term partnership growth.
  • Build and maintain strong relationships with executive sponsors, business leaders, and operational stakeholders.
  • Partner with Implementation and Delivery teams to align on onboarding objectives, success criteria, and expectations.
  • Lead the post-launch customer partnership by guiding priorities, monitoring account health, and escalating risks or strategic issues.
  • Advocate for customer priorities internally and keep internal teams informed of customer requests, risks, and dependencies.
  • Drive adoption of Claritas Rx solutions by guiding customers on new features and identifying opportunities to apply data and insights.
  • Lead customer-facing meetings such as status updates, partnership reviews, and business reviews.
  • Partner with Product to provide customer input on roadmap planning, feature prioritization, and scalable solutions.
  • Act as a subject matter expert on commercial data to support strategic recommendations and decision-making.
  • Travel to customer sites, industry events, or company offices as needed, up to 25% quarterly.

Requirements

  • Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
  • Strong analytical and problem-solving skills with a creative, data-driven approach.
  • Exceptional attention to detail and clear, concise written and verbal communication skills.
  • Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
  • Proven ability to build strategic customer relationships and manage client-focused projects.
  • Demonstrated ability in problem-solving, project coordination, expectation-setting, active listening, solution application, and relationship-building.
  • Tenacity and persistence to drive outcomes and maintain momentum.
  • 5+ years of experience in a healthcare consulting, commercial, or client-facing role preferred.
  • Familiarity with healthcare data sources, especially Hub or Specialty Pharmacy data, strongly preferred.
  • Experience in a commercial role at a pharma/biotech manufacturer or health tech startup preferred.
  • MBA or other relevant graduate-level degree preferred, such as public health, engineering, operations, IT, or statistics.
  • Must be located on the West Coast and able to travel to San Francisco for customer meetings when required.

Benefits

  • Competitive salary of $120,000 to $135,000.
  • Benefits package offered.
  • Opportunity to make a significant impact on a first-in-industry digital health solution.
  • Accelerated professional development through shared learning and collaboration.
  • Respectful and fun work environment.
  • Employee empowerment through effective use of technology and tools.
  • Highly collaborative culture with regular in-person connection opportunities, including regional town halls.
  • Commitment to diversity, equality, transparency, and inclusive teamwork.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Customer Success Manager

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Cognigy is hiring a Scale Customer Success Manager to drive adoption, value realization, and retention for small-to-mid market customers through a scaled, digital-first customer success model.

United States Full-time Junior Customer Success Manager
CRM Generative AI Salesforce
39 minutes ago
AOA

Client Success Manager

AOA Internet Software & Services

AOA is seeking a Client Success Manager to lead post-sale relationships for digital design and development engagements, ensuring clients see clear value while supporting a high-touch, AI-assisted client success function.

United States Full-time Mid Level Customer Success Manager
ClickUp E-commerce
54 minutes ago
Constructor

Customer Success Manager - EMEA (Remote)

Constructor Internet Software & Services

Constructor.io is hiring a Customer Success Manager to help enterprise customers successfully integrate its search and product discovery services and improve revenue outcomes across web and mobile experiences.

Remote
Full-time Junior Customer Success Manager
E-commerce Machine Learning
1 hour, 24 minutes ago
Dodge Construction Network

Customer Success Manager

Dodge Construction Network 251-1K Construction & Engineering

Dodge Construction Network is hiring a Customer Success Manager to support and retain new SMB customers through onboarding, account management, and first-year renewal in a remote U.S.-based role.

United States Full-time Junior Customer Success Manager
$50k-$65k
CRM
1 hour, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers