[29544] Project Manager, Brazil

1 hour, 1 minute ago
Full-time
Senior
Project and Program Management
CI&T

CI&T

CI&T is a global digital technology agency empowering agile growth for leading companies through advanced technologies with a team of 2000 experts worldwide.

Internet Software & Services
5K-10K
Founded 1995

Description

  • Lead the implementation of Salesforce Service Cloud as the global replacement for the current local tool.
  • Drive the discovery process and validate requirements with business teams.
  • Coordinate migration planning and support the ongoing project phases already underway.
  • Obtain approvals from global functions such as Enterprise Architecture, Legal, and Data Privacy.
  • Manage communication and documentation in English with teams based in Mexico and India.
  • Work independently while aligning with executive teams and following up on day-to-day delivery activities.
  • Continuously interact with multiple teams in a dynamic client environment.
  • Collaborate with external vendors and non-CI&T delivery and requirements teams, at least initially.

Requirements

  • Experience managing projects with multiple stakeholders, including global teams and external vendors.
  • Excellent written and verbal communication skills in English.
  • Ability to manage projects while aligning with executive teams and following up on day-to-day delivery activities.
  • Experience with Salesforce implementations, especially Service Cloud, is preferred.
  • Knowledge of Azure DevOps (ADO) is a differentiator.
  • Familiarity with customer service processes is a differentiator.

Benefits

  • Health and dental insurance.
  • Meal and food allowance.
  • Childcare assistance.
  • Extended paternity leave.
  • Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) and TotalPass.
  • Profit Sharing and Results Participation (PLR).
  • Life insurance.
  • Continuous learning platform (CI&T University) plus partnerships with online learning platforms and a language learning platform.
  • Discount club and free online wellness platform focused on physical, mental, and overall well-being.

Interested in this position?

Apply directly on the company website

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