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Client Services Manager

4 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
CI Azumano Business Travel

CI Azumano Business Travel

CI Azumano Business Travel specializes in providing comprehensive corporate travel management solutions, combining expert travel advisory services with advanced technology to help small and mid-sized businesses optimize their travel expenses and enhanc...

Consumer Services
51-250
Founded 1959
View All Jobs 12

Description

  • Lead onboarding and implementation for new User Agencies.
  • Provide ongoing strategic support and account management to existing and prospective agencies.
  • Travel with STP staff to meetings throughout the state at no additional cost to the State.
  • Attend on-site meetings in Sacramento, CA within 24 hours’ notice when requested.
  • Operate on a Pacific Time Zone work schedule.
  • Create detailed implementation plans with actions, timelines, and milestones.
  • Conduct weekly calls with STP and User Agencies to track progress and maintain communication.
  • Develop and manage a structured 90-day onboarding timeline for each new User Agency.
  • Oversee configuration of travel policies, rule classes, approval processes, user roles and permissions, and site maintenance.
  • Develop tailored goals and strategies for each User Agency as requested by STP.
  • Build and maintain professional relationships with existing and prospective User Agencies.
  • Conduct bi-annual reviews of the top ten User Agencies and identify missed travel and new business opportunities.
  • Maintain accurate CRM records and track onboarding progress, agency engagement, and account development.

Requirements

  • Remote position with one week of in-person orientation at the home office in Virginia Beach, VA.
  • Availability to travel with STP staff to meetings throughout the state.
  • Ability to attend on-site meetings in Sacramento, CA within 24 hours’ notice.
  • Ability to work on a Pacific Time Zone schedule (UTC -8:00).
  • Experience in client services, onboarding, implementation, or account management is implied or preferred.
  • Experience using CRM software designated by the employer.
  • Strong organizational skills to manage timelines, milestones, and progress tracking.
  • Ability to build relationships with internal and external stakeholders.
  • Veterans with expertise in these areas are highly encouraged to apply.
  • Seneca or Native individuals receive hiring preference.

Benefits

  • Competitive pay.
  • Comprehensive benefits package including medical, dental, vision, life, and disability coverage.
  • Voluntary benefits including critical illness, hospital, and accident insurance.
  • Health savings accounts and flexible spending accounts.
  • Retirement 401(k) plan.
  • Flexible work-life balance.
  • Professional development opportunities.
  • Performance and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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