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Head of Customer Solutions

3 months, 1 week ago
Mexico, United States
Full-time
Lead
Implementation Consultant
Project and Program Management
Apply Now
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-250
Founded 2020
View All Jobs 4

Description

  • Develop and execute the client integration strategy to support scalable onboarding for new and existing clients.
  • Lead and manage the client integration team, providing mentorship and ensuring strong execution.
  • Oversee integration projects from scoping and discovery through deployment and post-launch support.
  • Translate client technical needs and business requirements into effective integration solutions.
  • Coordinate closely with product, engineering, sales, and customer success teams to ensure alignment and smooth handoffs.
  • Provide technical guidance to internal teams and clients during implementation and troubleshooting.
  • Establish and enforce best practices for API usage, data handling, and payment processing integrations.
  • Stay current on industry standards, trends, and regulatory requirements to ensure secure and compliant integrations.
  • Develop scalable integration frameworks and continuously improve processes, tools, and workflows.
  • Maintain strong client relationships and act as the primary technical point of contact for integration matters.

Requirements

  • 8+ years of experience in client-facing roles involving payment integrations, API integrations, or technical consulting.
  • At least 3 years of experience in a leadership position.
  • Strong background in payment processing systems, APIs, and technical integrations in fintech or SaaS environments.
  • Proven experience leading cross-functional teams and managing complex, high-stakes integration projects.
  • Experience working directly with clients in a consultative or solution-based role.
  • Deep understanding of payment gateways, APIs, and integration best practices.
  • Experience with payment methods including credit/debit cards, ACH, mobile wallets, and international payment systems.
  • Professional fluency in both English and Spanish.
  • Strong technical knowledge of API design, web services, and cloud technologies.
  • Ability to manage multiple integration projects simultaneously while maintaining deadlines and quality.
  • Strong problem-solving skills for troubleshooting technical issues during integration and post-launch.
  • Excellent communication skills for explaining complex technical concepts to technical and non-technical stakeholders.
  • Leadership and team management experience, including mentoring, performance management, and talent development.
  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field (preferred).
  • Certifications in payment systems, APIs, or relevant technologies are a plus.

Benefits

  • Vacations and additional PTO.
  • Remote work from anywhere.
  • Economic support for health insurance, internet, and cell phone line.
  • Stock options.
  • Learning and development platform.
  • Multidisciplinary, diverse, and dynamic team.
  • Growth and career path.

Interested in this position?

Apply directly on the company website

Apply Now

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