Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks

Financials

1K-5K (2250)

Founded 2012

$2300M raised

3 open positions

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Program Manager, Dispute Experience

1 week, 2 days ago

United States

Full-time

Senior

Program Manager

Project and Program Management

Looker SQL Tableau

Apply Now

Chime

Banks

1K-5K

Founded 2012

$2300M raised

View All Jobs 3

Description

Own and improve dispute process documentation, including member journey maps, knowledge base content, and standard operating procedures.
Serve as a subject matter expert on the dispute resolution process and experience.
Review and respond to internal and external audit requests, including sponsor bank and control testing reviews.
Analyze and remediate audit findings within established timelines.
Support dispute-related inquiries by analyzing themes and preparing responses for internal and bank-partner reviews.
Monitor and report on metrics related to dispute operations, compliance, and member experience.
Identify friction points, define problem statements, build project plans, and execute improvements to key metrics.
Develop data-based insights on member experience and project impact for Product, Risk, and other partners.
Partner with Vendor Operations, Quality, Learning, Content, Finance, Workforce Management, and other teams to improve agent and operational performance.
Support launch readiness for new products and features and assess their impact on member and agent experiences.

Requirements

6+ years of experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization.
3+ years of experience in card issuer dispute operations.
Comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, with the ability to interpret and apply these requirements to operational processes.
Foundational SQL experience and data visualization experience using tools such as Looker, Tableau, or Microsoft Power BI.
Experience working with cross-functional teams such as product managers, data analysts, operations analysts, and engineers.
Preference for candidates with deep experience in process management and continuous improvement.
Excellent communication and presentation skills with the ability to foster collaboration and facilitate teamwork.
Ability to identify, prioritize, and manage multiple work streams in a dynamic, rapidly changing environment.
Highly motivated self-starter with a desire to grow and learn.

Benefits

Base salary starting at $116,000 and up to $160,000 depending on location, skills, qualifications, and experience.
Full-time employees are eligible for a bonus and a competitive equity package.
401(k) match.
Medical, dental, vision, life, and disability benefits.
Generous vacation policy and company-wide Chime Days, including bonus paid days off.
Annual wellness stipend for eligible wellness-related expenses.
Paid parental leave of up to 24 weeks for birthing parents and 12 weeks for non-birthing parents.
Access to Maven family planning support with $15,000 lifetime reimbursement for fertility, adoption, egg freezing, and more.
In-office and remote work options, including four days in office and Fridays from home for eligible employees near an office, plus a fully remote program for some roles.
Backup child, elder, and pet care support, plus a subsidized commuter benefit.

Interested in this position?

Apply directly on the company website

Apply Now

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