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Senior Deployment Specialist

4 hours, 2 minutes ago
North America
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Salesforce
Apply Now
ChargePoint

ChargePoint

ChargePoint is the world's largest network of electric vehicle charging stations, providing premium EV charging solutions and leading the way in electric mobility since 2007.

Electric Utilities
1K-5K
Founded 2007
View All Jobs 2

Description

  • Own end-to-end troubleshooting and technical support for stations that fail to connect or activate.
  • Diagnose activation failures involving cellular connectivity, site conditions, and hardware defects.
  • Coordinate with field technicians, Sales, and Deployment teams to resolve punch-list items and escalate hardware defects through engineering tickets.
  • Manage customer escalations by email and phone and provide direct support during peak call volumes.
  • Communicate station updates and status changes to customers using Salesforce.
  • Process dispatch requests for malfunctioning stations, parts replacements, repairs, and equipment delivery.
  • Maintain accurate records of customer interactions, technical support activities, and equipment maintenance.
  • Collaborate cross-functionally to streamline deployment and resolve technical issues.
  • Lead or contribute to special projects, partner collaborations, and new product rollout tracking.

Requirements

  • 3–5 years of hands-on experience in technical support, deployment, or field service operations; EV charging or alternative energy experience preferred.
  • Associate’s degree or vocational/technical diploma in automotive or electrical technology may substitute when paired with 3–5 years of relevant field experience.
  • Strong verbal and written communication skills.
  • Proficiency with technical troubleshooting methods and software tools.
  • Strong organizational skills and meticulous attention to detail.
  • Analytical ability to evaluate and resolve complex technical issues.
  • Effective time management and ability to prioritize competing demands.
  • Willingness to learn and apply new technical knowledge in a rapidly changing environment.
  • Understanding of cellular connectivity protocols, carrier SIM provisioning, and signal strength verification.
  • Familiarity with commercial AC and DC fast-charging hardware systems preferred.

Benefits

  • Remote work in North America.
  • Base salary of $70,380–$95,220 per year, adjusted based on work location.
  • Eligibility for annual merit-based RSU grants.
  • Health, dental, and vision insurance.
  • 401(k) plan and paid time off.
  • Parental leave, life and disability insurance.
  • Wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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