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Senior Manager, Customer Success Management - Enterprise/EMEA

2 hours, 33 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 55

Description

  • Build, lead, and mentor a team of Customer Success Managers supporting Enterprise customers.
  • Foster a collaborative, high-performance, and customer-centric team culture.
  • Provide coaching, performance management, and career development support to direct reports.
  • Set clear goals, metrics, and feedback loops to drive team accountability.
  • Partner with Customer Success and cross-functional leaders to define segment-specific strategies.
  • Design and operationalize engagement models for Enterprise customers.
  • Monitor adoption, health scores, and engagement metrics across the customer portfolio.
  • Identify churn risks and expansion opportunities and drive proactive outreach and intervention.
  • Support account reviews and use segment-level insights to improve customer outcomes.
  • Collaborate with Sales, Product, and Marketing to drive adoption, renewals, and expansion.
  • Implement and refine scalable processes, tooling, automation, and reporting.
  • Act as the voice of the customer to inform product and go-to-market strategy.

Requirements

  • 4+ years of experience in Customer Success, Account Management, or a related field.
  • Prior people management experience with a track record of developing high-performing teams.
  • Experience supporting Enterprise or high-ARR customer segments.
  • Experience with high-touch customer success models.
  • Background in Cybersecurity, DevOps, or a related technical domain is preferred.
  • Strong operational mindset with experience building or optimizing processes.
  • Proven ability to drive retention and growth in a metrics-driven environment.
  • Excellent communication and interpersonal skills across diverse audiences.
  • Bachelor’s degree in a relevant field is required; an advanced degree is preferred.

Benefits

  • Up to $200,000 base salary plus bonus, depending on experience.
  • Equity/stock options, including stock options upon hire and promotion.
  • Unlimited PTO / flexible time off.
  • Remote-first work with flexible coworking and team meetup opportunities.
  • Home office and internet stipend, including monthly support for coworking, phone, and internet costs.
  • 100% employer-covered health, dental, and vision insurance for employees and dependents.
  • Bi-annual destination summits.
  • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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