Senior Customer Success Manager, Enterprise - West

2 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised

Description

  • Lead the technical onboarding process for new enterprise customers and create onboarding plans based on customer goals and requirements.
  • Serve as the day-to-day post-sales contact for customers and build trusted relationships across stakeholder levels.
  • Act as the voice of the customer internally and advocate for customer needs and requirements across teams.
  • Collaborate with Technical Support and Customer Engineering to resolve customer issues quickly and effectively.
  • Develop hands-on product knowledge and stay current on features, industry trends, and best practices.
  • Partner with customers and the education team to deliver product, best-practice, and security training.
  • Work with sales teams to identify renewal and expansion opportunities while reducing churn risk.
  • Own a customer portfolio with a high degree of autonomy and make decisions to drive customer outcomes.
  • Coordinate with Solutions Architects, Product Management, Engineering, and Sales to ensure successful onboarding and ongoing support.

Requirements

  • 5+ years of experience in enterprise, customer-facing roles working with both technical and business teams.
  • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
  • Ability to take full ownership of a customer portfolio and operate with a high level of autonomy.
  • Strong decision-making skills for escalations, de-escalation, and internal advocacy across sales, product, engineering, and executive stakeholders.
  • Entrepreneurial mindset with the ability to create new processes and practices.
  • Strong emotional intelligence and priority management skills.
  • Commitment to continuous personal and professional development.
  • Preferred: previous early-stage startup experience.
  • Preferred: hands-on technical experience with AWS, GCP, Azure, containers, Linux, or related security and compliance domains.

Benefits

  • Up to $160,000 base salary plus bonus.
  • Flexible, remote-first work culture.
  • Monthly stipend for coworking spaces, phone, and internet costs.
  • Stock options upon hire and promotion, with participation in secondary offerings.
  • 10 years to exercise stock options.
  • 100% covered health, vision, and dental insurance for employees and dependents.
  • Unlimited flexible time off.
  • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

Veracode 251-1K Internet Software & Services

Veracode is hiring a Senior Customer Success Manager to manage strategic customer accounts, drive adoption of application security solutions, and support renewals and growth.

23 minutes ago

Senior Customer Success Manager (Remote)

Global Finance Teams 1-10 Diversified Financial Services

This role is for a client engagement and operations coordinator at an outsourcing, staffing, or BPO company, focused on managing assigned client relationships and supporting service delivery.

CRM
1 hour, 46 minutes ago

Customer Onboarding Lead

AI Acquisition 51-200 Business Consulting and Services

AI Acquisition is hiring a senior onboarding leader to own the customer journey from payment through activation, renewal, and referral for a newer product line in a fast-moving, profitable, bootstrapped company.

4 hours, 30 minutes ago

Senior Customer Success Manager APAC

Traackr 51-250 Internet Software & Services

Traackr is hiring a Senior Customer Success Manager for APAC to help enterprise clients adopt its influencer marketing SaaS platform and achieve measurable program outcomes.

Influencer Marketing
4 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers