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Customer Success Manager, Enterprise - East

1 week ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
AWS Azure Cybersecurity DevSecOps GCP Linux
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 59

Description

  • Lead customer engagements across onboarding, implementation, adoption, and ongoing post-sales support.
  • Develop success plans with customers and internal teams to align on requirements, goals, challenges, and measurable value.
  • Act as the voice of the customer and advocate for customer needs across internal teams.
  • Collaborate with Technical Support and Customer Engineering to resolve customer issues quickly and effectively.
  • Build hands-on product expertise and stay current on Chainguard features, best practices, and industry trends.
  • Partner with customers and the education team to deliver product education, best practices, and security guidance.
  • Manage relationships with stakeholders at multiple levels, from technical contacts to CISOs.
  • Work with sales teams to identify renewal and expansion opportunities while reducing churn risk.
  • Take ownership of a customer portfolio and make proactive decisions to drive successful outcomes.
  • Help create new processes and practices to better serve customers.

Requirements

  • 2+ years of experience in customer-facing roles working with both technical and business teams.
  • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Relevant domain knowledge in one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
  • Ability to work strategically and autonomously with full ownership of a customer portfolio.
  • Strong decision-making skills, including knowing when to involve executive or c-suite stakeholders in escalations.
  • An entrepreneurial mindset and willingness to build new processes and practices.
  • Strong emotional intelligence and priority management skills.
  • Commitment to continuous personal and professional development.
  • Preferred: previous early-stage startup experience.
  • Preferred: hands-on technical experience with cloud environments (AWS, GCP, Azure), containers, Linux, or related security domains.

Benefits

  • Up to $130,000 base salary plus bonus.
  • Flexible, remote-first culture with team meetup opportunities and bi-annual destination summits.
  • Monthly stipend for coworking spaces, phone, and internet costs.
  • Stock options upon hire and promotion, with participation in secondary offerings.
  • 10 years to exercise stock options.
  • 100% covered health, vision, and dental insurance for employees and dependents.
  • Unlimited flexible time off.
  • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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