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Customer Success Manager - EMEA

2 days, 13 hours ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure Cybersecurity DevSecOps GCP Linux
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 59

Description

  • Serve as the primary post-sales point of contact for customers.
  • Lead customer engagements across onboarding, implementation, and adoption.
  • Partner with customers and internal teams to align on goals, requirements, and challenges.
  • Drive business success planning and support value realization for large-scale rollouts.
  • Advocate for customer needs internally and influence cross-functional teams to act on those needs.
  • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly.
  • Develop hands-on product knowledge and stay current on features, best practices, and industry trends.
  • Work with customers and the education team to deliver product, best-practice, and security training.
  • Build relationships with stakeholders across technical, executive, and CISO-level audiences.
  • Partner with sales to identify renewal and expansion opportunities while minimizing churn.

Requirements

  • 5+ years of experience in enterprise, customer-facing roles.
  • Experience collaborating with both technical and business teams in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or SDLC.
  • Ability to own a customer portfolio with a high degree of autonomy.
  • Ability to make escalation decisions and manage customer conflict proactively.
  • Entrepreneurial mindset with comfort building new processes or practices.
  • Strong commitment to continuous personal and professional development.
  • High emotional intelligence and strong prioritization skills.
  • Previous early-stage startup experience (preferred).
  • Passion for technology and cybersecurity (preferred).
  • Hands-on technical experience with cloud environments (AWS, GCP, Azure), containers, Linux, or related security domains (preferred).

Benefits

  • Flexible remote-first work culture.
  • Team meetups and bi-annual destination summits.
  • Monthly stipend for coworking, phone, and internet costs.
  • Stock options upon hire and promotion, plus secondary offering participation.
  • 10 years to exercise stock options.
  • 100% company-paid health, vision, and dental insurance for employees and dependents.
  • Unlimited flexible time off.
  • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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