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IT Operations Specialist

3 months, 3 weeks ago
United States
Full-time
Junior
Operations Manager
Customer and Technical Support
Blockchain Cybersecurity macOS Penetration Testing
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CertiK

CertiK

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Description

  • Provide day-to-day IT support for employees with hardware, software, account, and access-related issues.
  • Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management.
  • Troubleshoot basic network, system, printer, conferencing, and office technology issues.
  • Coordinate with internal teams and external vendors on IT requests and maintenance tasks.
  • Manage inventory of laptops, accessories, and office IT equipment.
  • Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems.
  • Document IT processes, setup guides, and internal procedures.
  • Provide general operational support for office and cross-functional team needs when required.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 2+ years of experience in IT support, help desk, office IT, or a related field preferred.
  • Basic understanding of computer systems, networking, and common SaaS tools.
  • Strong communication and interpersonal skills.
  • Highly organized, detail-oriented, and responsive.
  • Comfortable working in a fast-paced environment with shifting priorities.
  • Willingness to learn new systems and technologies.
  • Ability to commute to or work near the Midtown Manhattan office is preferred.
  • Experience supporting macOS environments is preferred.
  • Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools is preferred.

Benefits

  • Base salary range of $70,000 to $90,000 depending on experience and qualifications.
  • Medical, vision, and dental insurance.
  • 401(k) plan with company matching.
  • Life and accidental death and dismemberment insurance.
  • HSA option with a high deductible plan.
  • FSA.
  • Flexible paid time off and holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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