Salesforce Consultant - Experience Cloud

10 minutes ago
Full-time
Senior
Project and Program Management
Certified Salesforce Consultants

Certified Salesforce Consultants

Certified Salesforce Consultants is an award-winning Salesforce consulting company with decades of experience in data strategy, visualization, and marketing analytics. They are a global Salesforce implementation partner, specializing in unlocking the f...

Internet Software & Services
51-250
Founded 2022

Description

  • Lead discovery sessions, stakeholder interviews, and requirements workshops with federal stakeholders.
  • Prepare and facilitate current-state assessments, process mapping, and future-state design sessions.
  • Serve as the primary liaison between business stakeholders and technical teams.
  • Translate business requirements into user stories, acceptance criteria, and functional designs.
  • Work with Salesforce Architects to align stakeholder needs with scalable Experience Cloud solutions.
  • Configure and implement Experience Cloud portals, user access, page layouts, and workflows.
  • Design and optimize user journeys for login, case management, and self-service experiences.
  • Support backlog grooming, sprint planning, and other Agile delivery activities.
  • Validate solutions through demos, prototypes, and stakeholder feedback loops.
  • Support UAT, including test scenario creation and defect triage.
  • Provide training support and help drive end-user adoption.
  • Ensure solutions comply with federal security, governance, and data standards.

Requirements

  • Bachelor’s degree required.
  • 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead.
  • Strong hands-on experience configuring Salesforce Experience Cloud, including Communities and Portals.
  • Proven ability to lead discovery and translate business needs into configured Salesforce solutions.
  • Experience designing and delivering customer-facing portals, case management workflows, and digital experiences.
  • Strong understanding of Salesforce platform capabilities, including Service Cloud, Sales Cloud, and Experience Cloud.
  • Experience working in Agile or hybrid Agile environments.
  • Ability to balance functional consulting with hands-on configuration; this is not a developer role.
  • Experience supporting federal or highly regulated environments preferred.
  • Salesforce certifications preferred, such as Administrator or Experience Cloud Consultant.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Must pass the client’s pre-employment qualifications.
  • Must be able to work EST hours.

Benefits

  • Remote work model.
  • Full-time employment.
  • Salary range of $125,000 to $145,000 per year.
  • Equal opportunity employer committed to diversity and inclusion.
  • Reasonable accommodation available for individuals with disabilities during the application, interview, and employment process.

Interested in this position?

Apply directly on the company website

Apply Now

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