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Cruise Sales Advisor - UK

3 weeks, 1 day ago
United Kingdom
Full-time
Senior
Sales Representative
Customer and Technical Support
CRM
Apply Now

The Cruise Globe

The Cruise Globe is a cruise-travel app and digital logbook that lets users view the exact routes and statistics of their cruises in one place. It uses AIS satellite ship-tracking data to map historical and live cruise journeys, and it also supports countdowns, predictive routes, and cruise history tracking.

Technology, Information and Internet
11-50
Founded 2023
View All Jobs 4

Description

  • Handle high-intent inbound enquiries by phone and email from The Cruise Globe platform and Emma Cruises’ audience.
  • Build rapport quickly and guide customers from first conversation through to confirmed cruise bookings.
  • Design itineraries and quotes, and close bookings across mainstream, premium, and select luxury cruise lines.
  • Book complete travel packages, including flights, hotels, transfers, and extras when beneficial.
  • Handle group cruise bookings such as birthdays, anniversaries, and reunions accurately and confidently.
  • Serve as the customer’s primary point of contact throughout the booking journey and trip lifecycle.
  • Maintain accurate CRM records, including conversations, preferences, and booking details.
  • Provide proactive post-booking support such as pre-cruise touchpoints and price monitoring.
  • Give honest, unbiased advice and protect the brand by prioritizing the customer’s best interest.
  • Work collaboratively in a fully remote team while following agency processes and QA standards.

Requirements

  • Typically 3+ years of direct cruise sales experience, with deep specialism in cruise travel rather than general travel sales.
  • Strong knowledge of mainstream and premium cruise lines, cabin differences, fare and promotion mechanics, payment schedules, and common booking pitfalls.
  • Proven personal cruise sales success, with demonstrable 7-figure annual booking volumes.
  • Ability to build trust and warmth naturally over the phone with UK customers.
  • Strong CRM fluency, including logging conversations, managing pipeline activity, and maintaining clean customer records.
  • Ability to excel in a fully remote, async working environment using Slack, CRM tools, and documentation.
  • Self-motivated, organised, disciplined, and reliable without direct supervision.
  • Ambition and flexibility to work beyond a standard 9-to-5 schedule when needed.
  • Experience in a host agency or consortium model (preferred).
  • Familiarity with T-Profile CRM, Dolphin software, or similar UK booking/back-office systems (preferred).
  • Working knowledge of ATOL and ABTA protection and the UK regulatory context (preferred).
  • Group cruise experience (preferred).
  • Personal cruise experience (preferred).
  • A public track record of recognition such as top producer status, awards, or supplier recognition (preferred).

Benefits

  • Competitive base salary, aligned to experience and track record, discussed at interview.
  • Tiered personal commission with strong upside for high performers.
  • 25 days holiday plus UK bank holidays.
  • Statutory pension.
  • Fully remote working anywhere in the UK, with the option to join the London office.
  • Access to industry familiarisation trips and ship inspection events.
  • Laptop, phone system, and full tooling provided.
  • Staff travel discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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