Security Systems Support Specialist

3 hours, 26 minutes ago
Full-time
Junior
Cybersecurity
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver customer service to internal and external customers.
  • Support assigned KPIs for Safe and Secure technology.
  • Take incoming calls and emails about CCTV, Access Control, and Alarm Monitoring issues and requests.
  • Troubleshoot problems with remote users by phone, email, video, and remote connectivity tools.
  • Review Help Desk tickets, diagnose issues, gather information, identify solutions, and assign them to the appropriate resources.
  • Assist with configuration of CCTV, Access Control, and Alarm Monitoring systems for new buildings and installations.
  • Log technical issues in Jira with accurate detail.
  • Apply process standards, naming standards, how-tos, and equipment information to resolve issues and improve workflows.
  • Evaluate issues and determine whether they can be resolved quickly or need escalation.
  • Escalate issues to the appropriate internal channels when needed.

Requirements

  • High school diploma or equivalent.
  • 1+ years of experience in technical or physical security technology support.
  • Intermediate skills administering Windows Server, Active Directory, DHCP, and other network services.
  • Solid problem-solving, technical, and customer service skills.
  • Ability to communicate effectively with remote users via phone or email and troubleshoot using remote connectivity tools.
  • Continuous learning and growth mindset.
  • Ability to read, write, speak, and understand English.
  • Experience with CCTV, Access Control, and Alarm Monitoring systems is preferred.
  • Experience with Genetec, Slack, Confluence, Cisco Meraki Appliances, and Jira is a plus.
  • Understanding of enterprise network environments is preferred.

Benefits

  • $20-$23 hourly pay range.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Student loan payments, vehicle discounts, pet benefits, and other perks.
  • Wellness program supporting physical and mental health.
  • Opportunities to expand skills and share knowledge across the organization.
  • Promotions-from-within culture with rapid career development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Installation Technician

Unlimited Technology 51-250 Professional Services

Unlimited Technology is seeking an Installation Technician to install, maintain, and troubleshoot security systems for commercial and critical infrastructure clients.

3 hours, 11 minutes ago

Cloud Architect - Productivity (Google Workspace/O365)

Zendesk 5K-10K Professional Services

DoiT is hiring a remote Cloud Architect - Productivity to support global customers with Google Workspace and Microsoft 365 administration, migrations, and collaboration operations.

AWS Azure GCP Generative AI Kubernetes PowerShell
3 hours, 11 minutes ago

Product Support Engineer T2, Japan

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Product Support T2 Engineer to support customers across post-sales, onboarding, and the full lifecycle for its cloud-delivered networking and security platform.

DHCP DNS HTTP IPS TCP/IP TLS
3 hours, 26 minutes ago

Solutions Support Engineer, Weekend 2nd shift, US-APAC

Wiz 251-1K IT Services

Wiz is hiring a Solutions Support Engineer to provide technical customer support for its cloud and AI security platform.

AWS Azure DNS GCP GraphQL HTML HTTP Java JavaScript JSON Kubernetes Linux Load Balancing Python REST API TCP/IP
3 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers