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Inside Sales and Customer Service Representative

1 hour, 53 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
CBT Nuggets

CBT Nuggets

CBT Nuggets provides comprehensive online IT training through high-quality streaming videos, focusing on certification preparation and skill development for IT professionals, accessible anytime and anywhere.

Diversified Consumer Services
51-250
Founded 1999
View All Jobs 2

Description

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide first-level technical support for common platform questions and troubleshooting.
  • Assist customers with account management, billing inquiries, and subscription renewals.
  • Gather customer feedback to improve products and services.
  • Identify and engage potential new subscribers through inbound inquiries.
  • Educate prospects on the value and benefits of a CBT Nuggets online subscription.
  • Conduct product demonstrations and presentations as needed.
  • Close sales and achieve individual and team sales targets.
  • Maintain accurate records of customer interactions and sales activities in the CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Continuously learn about new product features and IT training trends to better assist customers.

Requirements

  • Must have at least 3 years of experience in customer service, support, or sales.
  • Must have a desire to learn and develop sales talents, skills, and abilities.
  • Strong interest in sales and customer service.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to understand and articulate technical concepts clearly and concisely.
  • Familiarity with Salesforce is a plus.
  • Experience selling or supporting technology solutions, training, or subscriptions is a strong positive but not required.
  • Prior experience in a customer-facing role is a plus.
  • Must understand AI tools, and when and how to use them.

Benefits

  • Full-time, 40-hour-per-week salaried position.
  • Annual salary of $60,000.
  • Profit-sharing bonus paid each time the company reaches the Distribution milestone.
  • Generous employee benefits.
  • Remote work anywhere in the United States.
  • Work-life balance with time to relax and recharge.
  • Creative freedom and openness to new ideas.

Interested in this position?

Apply directly on the company website

Apply Now

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