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Senior CXE Engineer

2 months, 2 weeks ago
Brazil
Full-time
Senior
AI Engineer
Software Development
API Gateway AWS AWS CDK CloudFormation DevSecOps DynamoDB GitHub Actions GraphQL Jest JIRA Kubernetes Microservices Node.js Oracle Playwright Python React REST API Salesforce Serverless Terraform TypeScript
Apply Now
Caylent

Caylent

Caylent is a cloud native services company that simplifies AWS cloud adoption with a user-friendly DevOps platform for scalable cloud environments.

IT Services
251-1K
Founded 2015
$16M raised
View All Jobs 15

Description

  • Build AI-native self-service experiences using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock.
  • Engineer prompts, tool-calling integrations, and guardrails for production conversational AI workflows.
  • Implement voice AI behaviors including barge-in handling, fallback, error recovery, and turn-by-turn trace validation.
  • Optimize model selection, prompt caching, token usage, cost, and latency to meet containment-rate targets.
  • Diagnose AI agent performance using observability data across contact flows, transcripts, spans, tool calls, and token usage.
  • Build and configure Amazon Connect contact flows, routing, Customer Profiles, Cases, Tasks, and Contact Lens solutions.
  • Develop serverless backends and customer-facing tooling using Lambda, EventBridge, Step Functions, DynamoDB, Kinesis, and React.
  • Create analytics data pipelines and dashboards with Glue, Lake Formation, Athena, and QuickSight.
  • Support legacy contact center migrations, including flow conversion, data migration, validation, and production cutover.
  • Work directly with customer engineering teams, lead technical sessions, perform code reviews, and mentor other engineers.

Requirements

  • 7+ years of hands-on software engineering experience.
  • 2+ years building on Amazon Connect or comparable enterprise CCaaS platforms.
  • Strong current Amazon Connect experience with contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and analytics.
  • Experience with conversational and generative AI, including Amazon Lex, Amazon Bedrock, Q in Connect, prompt engineering, and tool calling.
  • Strong TypeScript/Node.js and Python skills, plus production React experience.
  • Solid AWS serverless engineering experience with Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, and Kinesis.
  • Infrastructure as code experience with AWS CDK or Terraform, including multi-account deployment patterns.
  • Experience shipping and supporting production systems with testing discipline, observability, and incident debugging.
  • Clear customer-facing communication skills and ability to demo work and explain trade-offs.
  • Preferred: AWS certifications, contact center migration experience, regulated industry experience, accessibility engineering, AI observability, and consulting/client-delivery background.

Benefits

  • 100% remote work.
  • Generous holidays and flexible PTO.
  • Competitive phantom equity.
  • Paid exams and certifications.
  • Peer bonus awards.
  • Equipment and office stipend.
  • Individual professional development plan and annual learning stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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