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Quality Assurance Engineer

3 weeks, 2 days ago
Brazil
Full-time
Mid Level
QA Engineer
Quality Assurance and Testing
AWS Generative AI
Apply Now
Caylent

Caylent

Caylent is a cloud native services company that simplifies AWS cloud adoption with a user-friendly DevOps platform for scalable cloud environments.

IT Services
251-1K
Founded 2015
$16M raised
View All Jobs 20

Description

  • Execute comprehensive test plans for IVR systems, including call flow validation, DTMF input testing, and speech recognition accuracy.
  • Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms.
  • Validate email routing, auto-response systems, and template rendering across different email clients.
  • Conduct functional testing of Amazon Connect contact flows, queues, and routing strategies.
  • Test integration points between contact center platforms and CRM systems, knowledge bases, and third-party applications.
  • Develop detailed test cases, test scripts, and maintain test data sets for customer interaction scenarios.
  • Document test results, defects, and issues in tracking systems with clear reproduction steps.
  • Conduct load testing for IVR systems and chat platforms during peak volumes.
  • Perform usability testing to ensure intuitive customer experiences.
  • Test failover scenarios, disaster recovery procedures, and system behavior under edge cases.

Requirements

  • 3-5 years of experience in software testing or quality assurance.
  • Strong understanding of testing methodologies and QA best practices.
  • Demonstrated experience testing multi-channel contact center systems (IVR, chat, email).
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to identify edge cases and complex test scenarios.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Adaptability to changing project requirements and technical stacks.
  • Experience with Amazon Connect or other AWS contact center services (preferred).
  • Familiarity with test automation frameworks and tools (preferred).
  • Experience with performance and load testing tools (preferred).
  • Knowledge of VOIP, IVR systems, and contact center technologies (preferred).
  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • AWS Certified Cloud Practitioner or equivalent certification (preferred).
  • Experience working in a consulting or professional services environment (preferred).

Benefits

  • 100% remote work.
  • Generous holidays and flexible PTO.
  • Competitive phantom equity.
  • Paid exams and certifications.
  • Peer bonus awards.
  • State-of-the-art laptop and tools.
  • Equipment and office stipend.
  • Individual professional development plan.
  • Annual stipend for learning and development.
  • Work with a worldwide team in a strong corporate culture.

Interested in this position?

Apply directly on the company website

Apply Now

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