Customer Success Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Cato Networks

Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services
251-1K
Founded 2015
$770M raised

Description

  • Own the health of assigned customer accounts and help customers realize the full value of their investment.
  • Build meaningful relationships with key customer stakeholders and internal teams including Sales, Customer Success, R&D, and Support Engineering.
  • Lead Cato’s post-sales motion from deployment through renewal.
  • Conduct quarterly business reviews (QBRs) with customers.
  • Manage renewals and upsell opportunities.
  • Support customer adoption and expansion across the customer lifecycle.
  • Serve as a trusted advisor to customers and help them succeed with the platform.

Requirements

  • 5+ years of experience, ideally in a Customer Success or sales role at a high-growth SaaS software or technology vendor.
  • Exposure to networking or security software solutions is a plus.
  • Excellent customer communication and presentation skills.
  • Ability to listen, understand customer needs, and find sustainable solutions.
  • Ability to influence and persuade at all levels and earn trusted advisor status with stakeholders.
  • Strong organizational skills and the ability to work effectively in a nimble, fast-paced environment.
  • Effective problem-solving mindset with ownership and follow-through.
  • Comfortable working within a geographically distributed team in a hypergrowth global organization.

Interested in this position?

Apply directly on the company website

Apply Now

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