Instructional Designer Manager

4 weeks, 1 day ago
Full-time
Senior
Operations
Caseware

Caseware

CaseWare International Inc. provides cutting-edge software solutions for accounting firms, corporations, and governments, enabling users worldwide to work smarter and transform insights into impact.

Internet Software & Services
251-1K
Founded 1988

Description

  • Lead and develop a team of Instructional Designers and multimedia creators.
  • Set priorities, capacity plans, and delivery expectations for global content initiatives.
  • Define and maintain course templates, learning taxonomies, and development workflows.
  • Ensure consistency across self-paced courses, VILTs, webinars, and knowledge base educational content.
  • Own content governance practices, including version control, metadata standards, content audits, and quality reviews.
  • Partner with Academy, Product Trainers, Professional Services, and Product SMEs to translate technical expertise into learner-focused content.
  • Align education content with product strategy, release cycles, and customer adoption goals.
  • Pilot and evaluate new learning tools, technologies, and design approaches.
  • Use learner feedback, analytics, and best practices to improve content effectiveness.
  • Support onboarding, release planning, platform deployment timelines, and other cross-functional initiatives as needed.

Requirements

  • 5+ years of experience in instructional design, learning experience design, or digital learning leadership.
  • Experience leading or mentoring instructional design and content development teams.
  • Strong grounding in adult learning theory, curriculum design, and scalable content development.
  • Proficiency with e-learning authoring tools such as Articulate Storyline/Rise and Camtasia.
  • Experience designing learning for SaaS, technical, or complex software products.
  • Strong stakeholder management skills and the ability to translate technical input into learner-focused outcomes.
  • Excellent written and verbal communication skills with strong attention to detail and quality.
  • Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field.
  • Experience delivering customer-facing education programs in a global or multi-region organization.
  • Familiarity with accessibility standards (WCAG) and content governance practices.
  • Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage.

Benefits

  • Competitive salary and comprehensive benefits.
  • Flexible work options and remote opportunities.
  • Generous time-off policies.
  • Recognition programs and performance bonuses.
  • Opportunities for career growth.
  • Supportive, inclusive, collaborative team culture.
  • Opportunities to work on international projects with a global team.

Interested in this position?

Apply directly on the company website

Apply Now

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