Bilingual Customer Service Representative

10 minutes ago
Full-time
Junior
Customer and Technical Support
Caseware

Caseware

CaseWare International Inc. provides cutting-edge software solutions for accounting firms, corporations, and governments, enabling users worldwide to work smarter and transform insights into impact.

Internet Software & Services
251-1K
Founded 1988

Description

  • Respond to client and prospective-client inquiries about Caseware products, licensing, pricing, and offerings.
  • Build rapport and nurture relationships with clients and potential clients.
  • Pre-qualify leads for the sales team.
  • Develop expertise in Caseware products and solutions.
  • Track customer interactions, activities, and opportunities in Salesforce.
  • Maintain organized contact and prospect records.
  • Support ad hoc customer service and team activities as needed.

Requirements

  • Fluency in both English and French is required.
  • Strong verbal and written communication skills.
  • Post-secondary education.
  • Customer success and growth mindset.
  • Strong organizational skills.
  • Ability to work collaboratively with a hands-on, team-oriented approach.
  • Interest in professional growth within customer service, customer success, or sales.
  • Comfort using AI tools to support daily work and productivity.
  • Previous Salesforce experience is preferred.
  • Two years of customer service experience in software or a similar role is preferred.
  • Understanding of or experience in accounting or financial auditing is preferred.

Benefits

  • Fully remote and flexible work options.
  • Annual base salary of $50,000–$60,000 CAD.
  • Eligibility for discretionary bonus and/or commission.
  • Comprehensive health insurance and retirement plans.
  • Generous time-off policies.
  • Performance bonuses, recognition programs, and career growth opportunities.
  • Opportunities to work on international projects with a diverse global team.

Interested in this position?

Apply directly on the company website

Apply Now

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