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Executive Assistant – IT & Client Support

11 minutes ago
South Africa
Part-time
Mid Level
Customer Support
Customer and Technical Support
CRM
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
View All Jobs 103

Description

  • Manage the Head of IT’s calendar, meetings, appointments, and follow-ups.
  • Resolve scheduling conflicts and protect time for high-priority technical work.
  • Track projects, tasks, deadlines, deliverables, and stalled items.
  • Prioritize competing demands, identify bottlenecks, and keep work moving forward.
  • Communicate with clients about technical issues, updates, delays, and resolutions.
  • Follow up on open client issues and escalate technical matters when needed.
  • Maintain accurate CRM records, client information, communications, and follow-ups.
  • Organize internal processes and documentation and improve recurring administrative workflows.
  • Help clear the existing backlog and establish effective systems during the first 3–6 months.

Requirements

  • Previous experience as an Executive Assistant, Virtual Assistant, Project Coordinator, Operations Assistant, or similar.
  • Experience managing calendars and scheduling.
  • Experience using a CRM system.
  • Strong written English and professional email communication skills.
  • Excellent organization, time management, follow-up, and prioritization skills.
  • Ability to manage multiple projects and deadlines independently with minimal supervision.
  • Strong computer and technology skills with the ability to learn new systems.
  • Proactive, accountable, detail-oriented, reliable, and solution-focused work style.
  • Experience supporting an IT, technical support, software, or technology team (preferred).
  • Spanish-speaking or bilingual ability, project management platform experience, and client support or account management experience (preferred).

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No time-tracking software or activity tracker.
  • Initially 20 hours per week, with an expected transition to approximately 10 hours per week after the backlog is reduced.

Interested in this position?

Apply directly on the company website

Apply Now

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