Director of Processing

2 months, 2 weeks ago
Full-time
Lead
Operations
Cascade Financial Services

Cascade Financial Services

Cascade Financial Services provides Manufactured, Mobile, and Modular home financing across the United States. They offer custom loan applications, prequalifications, and loan estimates within 30 minutes. With a focus on attainable home ownership, Casc...

Banks
251-1K
Founded 1999

Description

  • Own the overall strategy for the processing department across all product types, including agency and portfolio loans.
  • Manage, develop, and hold accountable the Processing Manager, Processing Development Manager, and Operations Training Manager.
  • Build a leadership bench and coach managers to solve problems within their own teams.
  • Represent processing in origination, underwriting, and closing conversations.
  • Partner with leadership on long-term organizational structure and fulfillment at scale.
  • Identify bottlenecks, streamline workflows, and standardize how work is done.
  • Direct the rollout of new systems, processes, and service providers that affect processing.
  • Use data to track production, turn times, quality, and capacity to guide decisions.
  • Set monthly goals for appraisals, underwriting submissions, and fundings.
  • Ensure files are processed accurately and in compliance with company policy and federal, state, and investor guidelines.

Requirements

  • Minimum 5 years of mortgage loan processing experience with a strong record of leadership.
  • Minimum 3 years of processing management experience.
  • Extensive Encompass experience preferred.
  • Proven track record of scaling a processing department with measurable results.
  • Experience implementing systems, workflows, or AI tools to improve cost per loan, turn times, or capacity per FTE.
  • Proven ability to lead leaders and build strong, trusted teams.
  • Strong working knowledge of agency and portfolio products, or the ability to learn quickly.
  • Comfort using data to manage capacity, production, and quality.
  • Excellent communication skills and confidence to make hard calls and have hard conversations.
  • Manufactured housing knowledge is a plus; construction-to-permanent financing experience is a plus.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) match.
  • PTO and sick time.
  • 10 paid holidays.
  • Remote work opportunities.
  • Work/life balance.
  • Positive, family-like work environment.

Interested in this position?

Apply directly on the company website

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