Customer Service Delivery Advocate

17 hours, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers’ homes using Carvana’s car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler for safety and drivability.
  • Complete customer paperwork and add detailed notes to the customer tracking system.
  • Maintain safe driving habits and a clean driving record in line with Carvana’s CMV Driver Qualification policy.
  • Support a smooth and positive customer car-buying experience.
  • Participate in local community-facing activities as part of the role.

Requirements

  • At least 2 years of customer-facing experience.
  • Availability to work 7 days a week with rotating weekdays and weekends.
  • Ability to work shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Must be at least 21 years old and possess a valid driver’s license.
  • Must be able to read, write, speak, and understand English.
  • Must be able to pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a Notary in the local jurisdiction within the first 90 days, with process sponsored by Carvana.
  • Must be able to satisfy state-specific DMV/title and registration access requirements.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other state specialty license within the first two weeks.
  • California employees must obtain a Vehicle Verifier license within the first 90 days.
  • Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks.
  • Ability to perform physically demanding work, including loading/unloading vehicles, detailing cars, and working indoors or outdoors in extreme weather.
  • Ability to stand and remain physically active for 8+ hours.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Ability to reach, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requiring excellent visual acuity and manual dexterity.
  • Commercial license is not required to drive the hauler.
  • Reasonable accommodations may be available for individuals with disabilities.

Benefits

  • Competitive hourly pay of $17-$19, starting at $17/hr, with performance-based increases up to $19/hr in the first year.
  • Additional merit-based pay increases every 90 days through the Careers Not Jobs program.
  • Potential location-specific performance incentives.
  • 401(k) with Carvana match and overtime opportunities during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision benefits.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off of 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement, student loan repayment support, annual Carvana Shares, and an employee stock purchase plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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