Customer Service Delivery Advocate

2 hours, 24 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers' homes using Carvana's car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safety.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with company policy.
  • Interact with customers in a friendly, customer-facing role throughout the delivery process.
  • Participate in local community engagement as part of the customer experience role.

Requirements

  • At least 2 years of customer-facing experience.
  • Ability to work scheduled shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Availability to work 7 days a week with rotating weekday and weekend days off.
  • Must be at least 21 years of age.
  • Valid driver's license and ability to pass a drug test.
  • Must obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Must be able to perform physically demanding work, including loading/unloading vehicles and extended standing or walking for 8+ hours.
  • Must be able to lift, carry, push, and pull up to 50 lbs and work in indoor/outdoor weather conditions.
  • Notary certification within 90 days of employment, sponsored by Carvana, and ability to meet state-specific DMV/title and registration access requirements.
  • Illinois, Michigan, Louisiana, and Missouri candidates must obtain a Chauffeur's license or similar specialty license within two weeks.
  • California candidates must obtain a Vehicle Verifier license within 90 days.
  • Nevada, Tennessee, and Virginia candidates must apply for a Salesperson license within two weeks.
  • Commercial license is not required to drive the hauler.
  • Reasonable accommodations may be available for individuals with disabilities.

Benefits

  • Starting pay of $19 per hour, with a pay range of $19-$21 per hour.
  • Performance-based pay increases, including merit opportunities every 90 days in the first year.
  • Competitive compensation with 401(k) and Carvana match.
  • Overtime opportunities during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement, student loan repayment support, internal growth, and professional development opportunities.
  • Equity benefits through Carvana Shares and an Employee Stock Purchase Plan discount.

Interested in this position?

Apply directly on the company website

Apply Now

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