Dutch Speaking Customer Support For Booking.com - Paid Relocation To Athens

1 hour, 18 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-speaking Booking.com clients by phone, email, and chat.
  • Assist customers with reservations, inquiries, cancellations, and other booking-related concerns.
  • Resolve customer issues and complaints to maintain customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions and transactions in Booking.com's CRM system.
  • Collaborate with internal teams to improve service quality and the customer experience.
  • Stay updated on Booking.com products, services, and policies to provide accurate assistance.

Requirements

  • Fluency in Dutch, both written and spoken, is essential.
  • Proficiency in English is a plus.
  • Previous experience in customer support is preferred, ideally in the travel or hospitality industry.
  • Excellent communication and problem-solving skills with a customer-focused approach.
  • Ability to handle high-pressure situations calmly and professionally.
  • Proficiency with CRM software and customer service tools is beneficial.
  • Willingness to relocate to Athens, Greece, and adapt to a new cultural environment.
  • Strong interpersonal skills and ability to work well within a team.

Benefits

  • Competitive monthly salary.
  • Relocation package.
  • Airport pick-up.
  • Fully paid training.
  • Health insurance.
  • Continuous support before and during your stay in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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