Manager, Telemedicine Operations

21 minutes ago
Full-time
Senior
Project and Program Management
Carrot Fertility

Carrot Fertility

Carrot Fertility provides comprehensive global fertility benefits for employers, facilitating access to a wide range of fertility care services, including egg and sperm freezing, IVF, gestational surrogacy, and adoption, while offering personalized sup...

Insurance
251-1K
Founded 2016
$114M raised

Description

  • Directly manage registered nurses and other clinical staff, including hiring, onboarding, coaching, performance management, and professional development.
  • Own scheduling, coverage, and workflow management for the telemedicine clinic and resolve bottlenecks affecting the patient or provider experience.
  • Serve as the operational owner of the EMR, including configuration and upkeep of clinical content in partnership with clinical leadership.
  • Own clinical operations queues and related workflows, including chat operations, coverage assignment, labs, and faxing.
  • Manage the external provider staffing vendor, including coverage forecasting, scheduling, onboarding logistics, and accountability for coverage and responsiveness.
  • Serve as the operational point person for the telemedicine platform and related clinical tools, coordinating issues and enhancements with IT and Product.
  • Develop, organize, and maintain clinical protocols, SOPs, policies, the provider Playbook, and job aids.
  • Support quality assurance through monitoring, chart and documentation review, follow-up on quality concerns, and tracking quality metrics.
  • Track and report operational KPIs such as visit volume, wait times, no-show rates, and SLA compliance.

Requirements

  • Active, unrestricted RN license and a bachelor's degree.
  • 2+ years managing registered nurses or other healthcare professionals, including hiring and performance management.
  • 2+ years of hands-on experience in healthcare or clinical operations, including scheduling and workflow management.
  • Hands-on experience working in and configuring an EMR/EHR, and direct experience in telemedicine or virtual care operations.
  • Experience supporting or maintaining clinical protocols, standard operating procedures, and/or clinical policies.
  • Comfort working closely with clinicians and translating operational needs into clinically appropriate practice.
  • Ability to manage multiple clinical, operational, and administrative workstreams at once.
  • Strong documentation and organizational skills, with the ability to quickly learn new systems and tools.
  • Multi-state or compact RN license, or willingness to obtain licensure in additional states (preferred).
  • Experience managing external staffing vendors or agency/contract provider networks (preferred).
  • Experience in reproductive and/or hormonal health, such as fertility, pregnancy, menopause, low testosterone, or gender-affirming care (preferred).
  • Experience building or supporting quality assurance programs in a clinical setting (preferred).
  • Comfort operating in a high-growth, ambiguous environment with a bias toward scalable, reusable processes (preferred).

Benefits

  • Starting base salary of $128,000-$140,000.
  • Competitive compensation, equity, and comprehensive benefits.
  • Health and wellness benefits, including retirement savings plans.
  • Short- and long-term incentives.
  • Flexible Time Off.
  • Comprehensive parental leave.
  • Family-forming benefits and assistance.
  • A collaborative, inclusive, and values-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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