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Customer Care Associate, Remote, Alberta Canada

1 week, 5 days ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Carewell

Carewell

Carewell provides a comprehensive range of home health products designed for caregivers, offering discreet packaging, 24/7 support, and educational resources to enhance the caregiving experience.

Health Care Providers & Services
51-250
Founded 2017
$5M raised
View All Jobs 5

Description

  • Answer inbound calls and support customers with order placement, reorders, product questions, returns, and website navigation.
  • Provide quality customer service experiences that help customers feel valued, supported, and cared for.
  • Build customer relationships based on trust, kindness, and reliability.
  • Recommend products that best serve customers’ interests.
  • Use active listening, clarify information, and de-escalate upset or challenging customer interactions.
  • Utilize software, databases, scripts, and tools appropriately while following company procedures.
  • Participate in ongoing training and learning opportunities.
  • Maintain required service metrics including CSAT, pitch rate, average handle time, and quality scores.

Requirements

  • Must be located in Alberta, Canada.
  • 1-2 years of experience in customer care or a related customer service role.
  • Strong service attitude, including volunteer experience or passion projects that demonstrate customer focus.
  • Excellent active listening, written and verbal communication skills, and a professional phone voice.
  • Proficiency with computers and strong typing skills.
  • Reliable access to a private, secure, quiet workspace.
  • Reliable high-speed internet with a minimum download speed of 10 Mbps per person connected to wireless internet.
  • Must be legally authorized to work in Canada; sponsorship is not available.
  • Ability to complete and graduate from a 2-week training program from Monday-Friday, 9am-6pm EST, June 22 - July 3.
  • Experience working in healthcare, such as PSW, CNA, PCW, or Nurse experience, is a bonus.
  • Experience in a high-volume contact center environment is a bonus.

Benefits

  • CAD $15 per hour.
  • 100% remote work.
  • Vacation pay.
  • Holiday pay.
  • Premium pay for working on holidays.
  • Mandatory paid training before starting shifts.

Interested in this position?

Apply directly on the company website

Apply Now

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