Clinical Operations Associate - North & South Carolina

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
CareDx

CareDx

CareDx is a pioneering transplant company offering genomics-based solutions for personalized care throughout the transplant journey, including innovative products like AlloSure® and AlloMap®.

Pharmaceuticals
251-1K

Description

  • Build relationships with physicians, clinical staff, and healthcare institutions to support NavDx ordering, reporting, surveillance, and satisfaction.
  • Onboard customers, educate clinical teams, optimize workflows, and implement NavDx testing and surveillance protocols.
  • Provide operational support for ordering, results reporting, reimbursement, portal access, and service inquiries.
  • Coordinate with laboratory, reimbursement, Patient Navigation, Sales, and other teams on orders, specimens, claims, and patient access.
  • Monitor ordering patterns, testing adherence, and surveillance utilization to identify gaps and process improvements.
  • Lead initiatives to improve workflows, ordering processes, portal adoption, and customer and patient experiences.
  • Partner with Sales on account strategies, utilization reviews, patient testing analyses, and surveillance assessments.
  • Maintain physician communication preferences, customer and patient data, documentation, and system accuracy.
  • Execute business operations projects and maintain compliance with HIPAA, CLIA, FDA regulations, and company policies.

Requirements

  • Bachelor’s degree or equivalent combination of education and professional experience.
  • 2–5 years of full-time experience in clinical operations or analytics within a fast-paced environment.
  • Experience in a commercial-stage life sciences or diagnostics company, physician office, clinic, or hospital.
  • Strong customer communication skills and experience engaging healthcare professionals.
  • Proficiency in Excel, Salesforce.com, and Tableau for data analysis, reporting, and dashboard management.
  • High integrity and commitment to ethical standards, regulatory compliance, and privacy.
  • Ability to navigate ambiguity, drive results, collaborate, lead, and think innovatively.
  • Registered Nurse (RN) credential preferred.
  • Direct oncology experience preferred.

Benefits

  • Remote role limited to candidates in the United States.
  • Anticipated base salary of $65,000–$75,000 USD.
  • Potential eligibility for discretionary bonuses or incentives.
  • Potential eligibility for restricted stock units.

Interested in this position?

Apply directly on the company website

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