Vice President of Technical Services

2 weeks, 5 days ago
Full-time
Executive
Project and Program Management
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised

Description

  • Develop and champion a forward-looking technical services vision that supports a self-service, product-led customer journey.
  • Create and socialize a multi-year roadmap across Customer Education, Professional Services, and Technical Support.
  • Launch scalable self-service experiences such as customer portals, in-product guidance, AI-assisted support, and implementation templates.
  • Redesign customer education to emphasize embedded, contextual product guidance and just-in-time learning.
  • Expand self-service capabilities with searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting.
  • Redefine Professional Services delivery using flexible, templatized, and AI-augmented frameworks.
  • Coach and elevate team members to serve as strategic and consultative customer partners.
  • Monitor project health, risks, pipeline, and resourcing with executive-level visibility.
  • Engage with customers to build long-term relationships, understand their needs, and represent the voice of the customer internally.
  • Partner with Product and Engineering to surface product gaps, reduce friction, and influence roadmap priorities.
  • Define and track KPIs tied to digital adoption, ticket reduction, implementation speed, CSAT, and customer value realization.
  • Build a culture of curiosity, ownership, customer obsession, experimentation, and innovation across Technical Services.

Requirements

  • Prior VP-level experience in post-sales functions, product leadership, or strategy roles within a high-growth SaaS company with a technical product.
  • Demonstrated success leading innovation, creative problem-solving, or transformational change in customer-facing teams or digital product functions.
  • Comfort with ambiguity and blank-sheet problem solving.
  • Strong internal pitch, advocacy, and stakeholder-influence skills.
  • Visionary leadership with the ability to define and drive a new model for customer enablement.
  • Proven ability to orchestrate change, shift team mindsets, and encourage experimentation and fast learning cycles.
  • Customer-obsessed systems thinking grounded in diverse customer personas and end-to-end experience.
  • Deep operational strength with an innovative, systems-thinking mindset.
  • Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-focused initiatives (preferred).
  • Must reside near Austin, TX; Raleigh, NC; Nashville, TN; or Toronto, Canada, with hybrid in-office expectations for Austin.

Benefits

  • $225,000–$330,000 annual OTE in North America, or $308,000–$378,000 CAD for Canada.
  • 100% medical, dental, and vision coverage for full-time employees, with about 75% coverage for dependents.
  • Flexible vacation time plus quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Annual work anniversary bonuses that increase with tenure.
  • 401(k) retirement savings plan for U.S.-based employees.
  • Latest Apple hardware provided for work.
  • Active employee resource groups and an inclusive community environment.

Interested in this position?

Apply directly on the company website

Apply Now

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