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Senior Learning Experience Designer

3 months, 1 week ago
Poland
Full-time
Senior
Instructional Designer
Education and Training
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 24

Description

  • Gather and analyze data to identify learning needs and define learning outcomes.
  • Design and build role-based, product-specific learning paths across multiple CaptivateIQ products and user personas.
  • Develop asynchronous learning experiences such as courses, in-product walkthroughs, scenario-based modules, assessments, and job aids.
  • Translate complex product functionality, data flows, and incentive workflows into clear, scalable learning experiences.
  • Become a product expert by working hands-on with the CaptivateIQ application and related workflows.
  • Own release-aligned content updates by partnering with Product to add, revise, or retire learning assets as features change.
  • Turn implementation patterns, UAT scenarios, and troubleshooting themes into repeatable education that reduces Support, Professional Services, and Customer Success volume.
  • Maintain core customer learning journeys in the learning platform, ensuring progression from foundational to advanced topics.
  • Establish and maintain instructional design standards, templates, and patterns for consistency across products and learning paths.
  • Collaborate cross-functionally with Customer Success, Support, Professional Services, Product, Revenue Operations, and Finance to shape learning goals and source content.
  • Measure learning effectiveness using analytics and improve engagement and outcomes over time.
  • Optimize learning technologies such as LMS, in-product education, and authoring tools to support scalable delivery, tracking, and reporting.
  • Contribute to the long-term education roadmap as new products, workflows, and personas are added.
  • Mentor and coach peer content developers when appropriate.

Requirements

  • 5+ years of experience in learning experience design, instructional design, learning science, or a related field, or equivalent practical experience.
  • Experience designing learning for complex, technical, multi-product software environments.
  • Proven success building and maintaining asynchronous learning programs at scale, ideally for external customer audiences.
  • Strong understanding of adult learning theory, instructional design best practices, and assessment strategies.
  • Experience creating role-based or persona-driven learning paths for different user types such as builders, maintainers, and finance users.
  • Experience with authoring tools such as Articulate, Rise, Storyline, Captivate, or similar.
  • Experience using an LMS to distribute training and track engagement, completion, and scoring.
  • Ability to independently manage projects in an iterative, fast-moving environment with evolving priorities.
  • Strong analytical mindset with the ability to use data to inform content and journey decisions.
  • Excellent written and verbal communication skills in English.
  • A portfolio of learning design samples, including at least one skills analysis and learning design example, one English writing sample, and one multimedia example.
  • Based in Poland and able to collaborate effectively with a distributed team across EMEA and North America time zones.
  • Ability to work flexibly with colleagues across different time zones, including a 6-9 hour overlap.
  • Experience in data modeling, financial systems, or commissions software is preferred.
  • Experience supporting multi-product B2B SaaS environments is preferred.
  • Program or curriculum management experience, such as owning a roadmap or coordinating work across contributors, is preferred.
  • Experience building customer academies or external training programs in platforms like Skilljar or similar is preferred.
  • Experience working in a remote, globally distributed team is preferred.

Benefits

  • Flexible vacation days plus quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Annual work anniversary bonuses that grow with tenure.
  • Latest Apple hardware and premium tools provided for work.
  • Active Employee Resource Groups that support inclusion and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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