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Customer Success Manager - Commercial

2 hours, 8 minutes ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM LLM Salesforce
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 13

Description

  • Manage a portfolio of 50–75 mid-market customer accounts and own adoption, retention, and growth outcomes.
  • Understand customer business goals and connect product usage to measurable results and ROI.
  • Prepare and deliver QBRs, executive briefings, and other customer-facing presentations that communicate business impact.
  • Lead renewal and expansion conversations end-to-end in partnership with Sales, Legal, and leadership.
  • Provide accurate weekly forecasts and surface account trends and risks to leadership.
  • Build and maintain multi-threaded relationships across customer stakeholders from administrators to executives.
  • Identify and escalate risks proactively with clear context and recommended actions.
  • Serve as the voice of the customer by sharing product feedback with Product and Engineering.
  • Partner cross-functionally with Professional Services, Support, and Product to ensure a seamless customer experience.
  • Use AI tools and automation to streamline workflows, support account analysis, and improve operational efficiency.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or a similar SaaS role.
  • Proven success managing a high-volume, high-value customer portfolio.
  • Strong commercial acumen with experience in renewal negotiations and deal execution.
  • Exceptional communication and relationship-building skills with stakeholders from admins to C-suite leaders.
  • Strategic, curious, and customer-centric mindset focused on long-term outcomes.
  • Strong organizational rigor in documentation, forecasting, and account planning.
  • Must reside near Austin, TX; Raleigh, NC; Nashville, TN; or Toronto, Canada.
  • Hybrid schedule required in Austin, TX with 3 in-office days per week; remote option available in Raleigh, Nashville, and Toronto.
  • Experience with Incentive Compensation Management (ICM), Sales Performance Management (SPM), or complex Fintech/Accounting solutions is preferred.
  • Experience navigating Office of the CFO and Revenue personas is preferred.
  • Proficiency with CRMs such as Salesforce is preferred.
  • Proficiency with Customer Success platforms such as ChurnZero is preferred.

Benefits

  • 100% employer-covered medical, dental, and vision insurance, including 75% coverage for dependents.
  • Flexible vacation days and quarterly mental health days.
  • One-time expense reimbursement on the 1-year work anniversary.
  • Annual stipends for professional development and caretaking (US only).
  • 401(k) plan to support retirement savings.
  • Newest Apple products provided to help you do your best work.
  • Employee Resource Groups (ERGs) that support community, belonging, and DEI goals.
  • OTE of $77,000–$115,000 annually in the U.S.; $105,000–$142,000 CAD in Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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