FBS - Customer Experience Product Manager

2 hours, 10 minutes ago
Full-time
Senior
Product Management
Capgemini

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market.

Internet Software & Services
100K+
Founded 1967
$93M raised

Description

  • Develop and execute strategic business plans and marketing initiatives to meet gross written premium, new business, and profit targets.
  • Support growth of Consumer Direct channels by improving digital and call center customer experiences.
  • Define and document business and technical requirements for strategic growth initiatives.
  • Lead cross-functional projects as a business owner or Agile Product Manager, including backlog prioritization and delivery of customer-centric solutions.
  • Partner with stakeholders across the enterprise to design, implement, and optimize digital capabilities and tools.
  • Conduct A/B testing and use performance-based approaches to drive continuous improvement.
  • Translate data and research into actionable insights that improve customer experience and business outcomes.
  • Monitor market trends and competitive intelligence to inform product development and go-to-market strategy.
  • Develop prototypes, support implementation, and communicate deliverables to senior leadership.
  • Collaborate with analytics teams to measure performance and evaluate the impact of customer experience initiatives.

Requirements

  • 6+ years of professional experience.
  • Proven experience in analytics, performance reporting, process improvement, and customer experience initiatives.
  • Experience leading cross-functional projects and working in Agile environments.
  • Strong understanding of digital channels, user research, and customer insights.
  • Bachelor’s degree required.
  • Experience using Google Analytics, Adobe Analytics, and Mixpanel.
  • Experience in product marketing and digital strategy.
  • Proficiency in developing user stories and business requirements.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Career development and training opportunities.
  • Flexible work arrangements, including remote and/or office-based options.
  • Dynamic and inclusive work culture within a globally renowned group.
  • Private health insurance.
  • Pension plan.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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