Remote Front Desk Agent

1 week, 3 days ago
Full-time
Junior
Customer and Technical Support
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised

Description

  • Check guests in over live video by greeting arrivals, verifying ID, confirming stay details, and completing the check-in process.
  • Use hotel PMS systems such as Opera Cloud, SkyTouch, and similar platforms to locate reservations, validate identity, collect authorization, and issue keys.
  • Communicate with guests in a polished, warm, hospitality-oriented tone and answer common arrival questions about room access, amenities, and basic policies.
  • Follow property-specific playbooks and structured check-in workflows with accuracy and consistency.
  • Escalate urgent guest issues to on-site property staff and technical or workflow issues to Canary Product or Engineering.
  • Identify and flag unusual or sensitive situations, including safety concerns, suspected fraud, and compliance risks.
  • Document guest interactions, exceptions, and outcomes accurately within Canary’s systems.
  • Maintain privacy, ID verification, and compliance standards without shortcuts.
  • Provide structured feedback to Product and Engineering on workflow friction, unclear steps, and opportunities to improve the check-in experience.

Requirements

  • 1–3+ years of experience in hospitality, such as front desk, guest services, or reservations, or comparable live customer-facing support.
  • Hands-on familiarity with hotel PMS platforms; Opera Cloud, Cloudbeds, or SkyTouch experience is strongly preferred.
  • Experience handling guest check-ins and reservation lookup workflows.
  • Strong verbal communication skills with a clear, warm, professional presence on camera.
  • Calm, solution-oriented demeanor in live guest interactions.
  • High reliability and consistent attendance.
  • Ability to work independently in a structured, process-driven environment.
  • Strong, stable internet connection and a quiet, professional remote workspace.

Benefits

  • Company-wide Canary Days each month to support recharge and extended time off.
  • Self Improvement Club with a monthly budget for personal goal-related purchases.
  • Professional Development Chats with budget to support cross-functional learning and development.
  • Travel reimbursement for visits to Canary offices in New York, San Francisco, or Dallas.
  • Personal travel credit when staying at hotels Canary works with.
  • Remote-first work setup for this role.
  • Equal opportunity employer commitment regardless of protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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