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L1 Technical Support Agent (Spanish and English Speaking)

1 hour, 42 minutes ago
Europe, Latin America, United States
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 13

Description

  • Answer standard product questions using documentation, account context, internal tools, and approved workflows.
  • Troubleshoot common technical issues, investigate evidence, and escalate appropriately.
  • Provide clear, warm, and actionable support by phone, email, and chat.
  • Maintain accurate ticket records, internal notes, queue awareness, SLA awareness, and follow-through.
  • Apply coaching and feedback to improve product knowledge, troubleshooting, communication, and execution.
  • Use approved AI tools responsibly while reviewing outputs for accuracy and quality.
  • Demonstrate reliability, adaptability, collaboration, integrity, and ownership.

Requirements

  • Native or bilingual Spanish proficiency and professional working proficiency in English.
  • Availability for standard business hours, 9 a.m.–6 p.m., in a mainland U.S. time zone or Central European Time.
  • Experience supporting customers by phone, email, and chat.
  • Experience in customer service, technical support, hospitality, SaaS, or another customer-facing role.
  • Strong written and verbal communication skills, including explaining technical concepts to nontechnical users.
  • Curiosity, investigative problem-solving, strong follow-through, and attention to detail.
  • Ability to manage multiple tickets or tasks accurately and respond to coaching and feedback.
  • Flexibility to shift between U.S. and European time zones based on coverage needs is preferred.
  • Experience with Zendesk, SaaS tools, hospitality technology, or property management systems is preferred.
  • Familiarity with AI tools and responsible use practices is preferred.

Benefits

  • Unlimited paid time off, standard holidays, monthly Canary Days, and a birthday holiday.
  • Travel stipend for visits to Canary offices in San Francisco, New York, or Dallas.
  • Credit toward stays at Canary hotels and at least 30% off select partner hotels globally.
  • Monthly Self Improvement Club budget.
  • Professional development and learning stipend.
  • Employee referral program with cash bonuses for successful hires.

Interested in this position?

Apply directly on the company website

Apply Now

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